Pattie Wheelock
Waterville,MN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Consolidated Communications Inc.
Mankato, MN
01.2019 - 12.2025
- Provided product and service information to enhance customer experiences.
- Collaborated with cross-functional teams to address complex issues promptly.
- Mentored junior representatives on effective customer interaction techniques.
- Assisted in training new staff on product knowledge and call handling techniques.
- Maintained accurate records of customer interactions in CRM systems.
- Resolved customer inquiries efficiently via phone, email, and chat channels.
- Monitored performance metrics to identify areas for service enhancement.
- Implemented process improvements to enhance call resolution rates.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Jeane Thorne Staffing
Mankato, MN
09.2018 - 01.2019
- Answer incoming calls from customers and provide them with information related to their account including but not limited to, billing, TV, Internet and Phone packages.
- Set up new orders and schedule installation dates.
- Process cancellations, payment arrangements, and multiple reports pertaining to customers accounts.
- Work with internal and external customers.
- Answer Emails and Instant Message Chats.
Education
GED Program - General Studies
California
Burbank, CA01.1981
Skills
- Skilled in keyboarding with a focus on accuracy
- Client-centric approach
- Telecommunications proficiency
- Efficient multitasking in dynamic settings
- Professional customer assistance
- Document management
- Problem-solving proficiency
- Payroll and related tax form
Certification
Zeigler Miller Management Courses Multi Clerical Certification Program
Timeline
Customer Service Representative
Consolidated Communications Inc.
01.2019 - 12.2025
Customer Service Representative
Jeane Thorne Staffing
09.2018 - 01.2019
GED Program - General Studies
California