Patti L. Myers

Resourceful and innovative Instructional Designer with years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Leverages design skills to develop learning strategies to suit varied learning modalities. Eager to contribute value to the team through a proven history of effective employee training, professional development and implementation support. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.

• Interpret and meet customer and business partner training needs for Nortel Enterprise products, increasing customer satisfaction and product brand awareness
• Support and collaborate globally with colleagues and customers to meet Knowledge Services and Nortel objectives
• Provide leadership role in all aspects of ADDIE process for Enterprise training curriculum
• Act as management delegate for training department
• Initiate implementation of strategic business initiatives, including providing design feedback and editing on Unified Communications Nortel Press publication
• Member of the Nortel Women’s Business Council

Principle Course Designer, Global Knowledge/Nortel Training Aug. 2000 - Nov 2005

• Research, analyze, design and develop/update technical training products for Nortel Enterprise Multimedia Systems
• Provide leadership in the design and development of new and innovative learning products
• Ensure training products support customer, partner and Nortel business goals for the global market
• Mentor and motivate individuals and team in learning design and development processes and expanding skills to support business objectives

Manager, Design Services, Nortel Networks

Aug. 1999 - Aug. 2000

• Manage Contractor/vendor Services for Instructional Design including billing and project assignments
• Design, develop and manage design tools that support business initiatives and increase business effectiveness
• Coordinate design and development training curriculums for Training Organization
• Create new process for archiving and saving informational materials to ensure a control system created for keeping files, managing materials and documenting final course materials for ISO 2000 compliance
• Process accepted, approved and utilized throughout training organization

Technical Training Advisor, Nortel Networks

May 1998 - Aug. 1999

• Review, edit and provide input on development of quality technical courseware
• Provide leadership to senior and junior specialists in design, writing, technical verification, and production coordination
• Project Manage design projects, including Computer-Based Training and New Product Introductions
• Order technical equipment for training labs and determine equipment budget for training projects

Training Advisor, Distance Learning, Nortel Networks

Oct. 1997 - May 1998

• Manage the Interactive Distance Learning programs accepted by Enterprise Networks Training and Documentation
• Act as executive producer for all IDL programs to ensure successful implementation of training and media components
• Serve as liaison between the Training Design department and the Media and Technology department to ensure successful communication and partnering
• Coordinate with Media and Technology on the preparation for the build out of an IDL network
• Partner with other Project Leaders and functional areas to accomplish project deliverables
• Member of the Training Organization Communications team.