Emily Verdusco
Lynnwood
Summary
Dynamic and results-oriented sales professional with over 10 years of expertise in residential leasing, consistently recognized for exceptional closing abilities and a strong track record of surpassing occupancy goals. Known for crafting innovative marketing strategies that enhance both on-site and off-site engagement, fostering positive landlord-tenant relationships while maximizing leasing potential. Proven success in cultivating partnerships with community corporate businesses, significantly boosting visibility and foot traffic, leading to increased sales and successful closings. A relationship management expert dedicated to establishing long-term, mutually beneficial connections with clients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Community Relations Director
Cogir Senior Living Assisted and Memory Care
01.2025 - 06.2025
- Developed and executed marketing strategies to promote community engagement and resident retention.
- Enhanced brand visibility through community outreach and events.
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Increased consumer engagement by creating personalized experiences through targeted segmentation strategies.
- Implemented new strategies to improve lead generation through personalized marketing campaigns and data-driven analytics.
- Continually maintained and improved company's reputation and positive image in markets served.
Leasing Specialist
Greystar Property Management
06.2020 - 01.2025
- Maintained high occupancy rates at two premier properties by implementing engaging resident retention programs.
- Cultivated a positive, collaborative work environment that empowered the team to excel.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Set appointment times for individuals to tour facilities and see available units.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
- Mentored junior leasing associates on best practices for delivering excellent customer service during every stage of the rental process.
- Experienced with new construction, and luxury apartment buildings.
- Efficiently managed multiple priorities simultaneously while meeting tight deadlines in a fast-paced, high-pressure environment.
Sales Associate
Seamless Flooring LLC
09.2021 - 12.2021
- Provided exceptional customer service to maintain strong relationships with existing clients and encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Assistant Manager
Fore Property Company
11.2020 - 07.2021
- Managed a high-performing leasing sales team, setting monthly goals and training them in sales strategies and best practices.
- Streamlined office operations, improving efficiency and professionalism.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized community to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Student Support Advisor
American College of Healthcare Sciences
10.2018 - 12.2019
- Guided students through their academic programs, helping them develop effective time management and study strategies.
- Communicated effectively with diverse populations of students, addressing individual needs while maintaining a cohesive group dynamic.
- Advised student organizations on leadership development, event planning, budgeting, and risk management processes.
- Enhanced student support by developing individualized academic plans and goal-setting strategies.
- Aligned academic advising approaches with the institution''s mission and strategic plan, ensuring support services met the evolving needs of students.
- Steered successful student transitions from high school to college by implementing comprehensive orientation programs.
Leasing Assistant
Fore, Ovation, Stout, Picerne Property Management
12.2010 - 12.2018
- Exceeded previous sales records as a Lease-Up Specialist by implementing innovative resident retention tactics.
- Through collaborative efforts and marketing strategies, increased occupancy rates from 50% to 96% within a 3 month time period.
- Mentored and trained fellow leasing agents on sales techniques and client management.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Collected, completed, and processed lease applications.
- Attended staff meetings and took extensive notes to share with property manager.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Experienced with new construction, and luxury apartment buildings.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
- Implemented policies and procedures that improved the overall leasing process while remaining compliant with local regulations.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Maintained up-to-date knowledge of local market conditions to optimize pricing strategies and remain competitive within the industry.
- Created proposals, lease offers and documents for incoming and current tenancies.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
Education
Certification Program - NLP, EFT, Success Coaching, Hypnosis Practitioner
Quantum Ripple Effect
High School Diploma - undefined
Durango High School
Las Vegas, NV12.2003
Skills
- Self-motivated, friendly, and tenacious
- Needs assessment and solution selling
- Negotiations and closing
- Client engagement
- Exceptional account management and retention
- Resident relations
- Community networking
- Sales management
- Partnership development
- Marketing communications
- Special event planning
- Brand awareness
- Promotional materials
- Teamwork
- Organizational skills
- Creative thinking
- Adaptability and flexibility
- Customer engagement
- Relationship building
- Public relations
Certification
- Certified Life Coach
- Grace Hill Certificate
Timeline
Community Relations Director
Cogir Senior Living Assisted and Memory Care
01.2025 - 06.2025
Sales Associate
Seamless Flooring LLC
09.2021 - 12.2021
Assistant Manager
Fore Property Company
11.2020 - 07.2021
Leasing Specialist
Greystar Property Management
06.2020 - 01.2025
Student Support Advisor
American College of Healthcare Sciences
10.2018 - 12.2019
Leasing Assistant
Fore, Ovation, Stout, Picerne Property Management
12.2010 - 12.2018
High School Diploma - undefined
Durango High School
Certification Program - NLP, EFT, Success Coaching, Hypnosis Practitioner
Quantum Ripple Effect
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