Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Pattra Mason

Pattra Mason

Summary

Energetic and multilingual customer service where I can apply my strong analytical skills, problem-solving abilities, and innovative thinking to make meaningful contributions to the team and organization with a positive attitude. Known for collaborative approach and commitment to excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Live in Nanny

01.2020 - 01.2022
  • Care for 2 girls (1 years old and 4 years old)
  • Engaged children in fun educational activities to support their social, emotional, and behavioral development
  • Drove children to and from school, as well as various afterschool activities and play dates
  • Prepared and served breakfast, lunch boxes, and dinners according to parents' specifications
  • Run errands including grocery shopping and pick up needed
  • Organize fun, educational games and activities, both indoors and outdoors.

Receptionist

Garden International School
01.2019 - 01.2020
  • Great communication skills and friendly to students, teachers, stuffs, and parents to coordinate in the school computer skills to learn and implement new programs and collect information documents to be used to distribute school information
  • Performed clerical duties such as copying, faxing, emailing, and sorting mail etc
  • Answer phones and emails to teacher, stuffs, parents, and visitor inquiries.

Call Center Representative

Government Saving Bank
01.2018 - 01.2019
  • Implementing new systems or strategies that resulted in positive feedback and memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
  • Decreased complaining from customers and increased team efficiency
  • Collect source data from customers including names, addresses, phone numbers, and giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.

Education

Bachelor of Arts - English for Communication

Ratchamongala University of Technology Krungthep
Bangkok, Thailand
12.2019

Mathematics-English

Sirindhorn Surin School
Surin, Thailand
12.2014

Skills

  • Management and work well in multicultural environment
  • Problem solving and team player
  • Customer oriented
  • Teamwork
  • Safety awareness
  • Time punctual And reliable

Certification

  • Certified [Hotel Hospitality Workshop], [Hilton Hotel, Bangkok Thailand - [2017]
  • Certified [Nanny award 2022], [Au Pair in America] - [2022]

Timeline

Live in Nanny

01.2020 - 01.2022

Receptionist

Garden International School
01.2019 - 01.2020

Call Center Representative

Government Saving Bank
01.2018 - 01.2019

Bachelor of Arts - English for Communication

Ratchamongala University of Technology Krungthep

Mathematics-English

Sirindhorn Surin School

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Pattra Mason