Summary
Overview
Work History
Education
Skills
Timeline
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Patty Ballensky

Louisville,KY

Summary

Adept at fostering customer loyalty and exceeding sales targets, I leveraged my inventory management proficiency and exceptional interpersonal skills at Creative Marketing Concepts to drive business growth. My hands-on experience in diverse retail environments, including Circle K Corp, has honed my ability to enhance customer satisfaction and team collaboration, contributing significantly to operational efficiency and a positive workplace culture.

Strong background in retail operations with focus on customer service and inventory management. Demonstrated ability in handling transactions and maintaining store organization. Proven skills in communication and teamwork.

Experienced with customer service, sales, and inventory management. Utilizes effective communication to assist customers and maintain store organization. Track record of fostering positive shopping experience through teamwork and adaptability.

Overview

29
29
years of professional experience

Work History

Store Associate

Mipenico
08.2022 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Participated in training sessions to stay updated on product information and company policies.
  • Maintained clean and inviting store environment, encouraging longer visits from customers.
  • Implemented loss prevention strategies, contributing to decrease in shrinkage rates.
  • Increased foot traffic with effective storefront merchandising and creative displays.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
  • Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
  • Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
  • Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
  • Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
  • Collaborated with team members to execute promotional events, leading to increased sales.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Trained new associates in customer service protocols, enhancing team efficiency and consistency.
  • Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
  • Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.

Owner/Administrator

Creative Marketing Concepts
01.1996 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reported issues to higher management with great detail.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Observed packing operations to verify conformance to specifications.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Devised and implemented processes and procedures to streamline operations.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created and managed project plans, timelines and budgets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
  • Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.

Cashier

Circle K Corp
08.2020 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Increased sales of promotional items by informing customers about current offers.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Reduced processing errors by meticulously following transaction procedures.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.

Education

Associates - Business Administration

Fullerton JC
Fulleton, Calif

Associates - Computer Assisted Bookkeeping

ICS
Scranton, PA
01-1996

California State Ombudsman Certification - Psychology Or Human Resources

California Ombudsman Certification
Sacramento, CA
01-1991

Associates Degree - Basic Computer Programming

ICS
Scranton, PA
07-1980

Skills

  • Customer Service
  • Customer Assistance
  • Cash Handling Accuracy
  • Attention to Detail Focus
  • Organization
  • Problem-solving acumen
  • Team Collaboration
  • Active listening techniques
  • Inventory Control
  • Store Cleanliness Maintenance
  • Time management mastery
  • Flexible Schedule Adaptability
  • Organizational Skills Development
  • Basic math skills application
  • Interpersonal relationship building
  • Returns and Exchanges Handling
  • Patience and empathy demonstration
  • Computer literacy fundamentals
  • Team Leadership
  • Payment Processing
  • Team Collaboration Aptitude
  • Stock replenishment efficiency
  • Product display
  • Retail transactions processing
  • Inventory management proficiency
  • Safety oversight
  • Conflict resolution competency
  • Upselling and Cross Selling
  • Merchandise Display Creativity
  • POS Systems
  • Adherence to store policies
  • Promotion and discount understanding
  • Shipment Processing
  • Product support
  • Loss prevention awareness
  • [Type] sales techniques
  • Cross-department sales
  • Point-of-sale implementation
  • Sales target achievement
  • Effective communication abilities
  • Financial records oversight
  • Friendly and Helpful
  • Reliable and Responsible
  • Honest and Dependable
  • Flexible Hours
  • Positive Customer Engagement
  • Cash Handling
  • Team Cooperation
  • Attention to Detail
  • Store Organization
  • Inventory and Stocking
  • Adaptable and Flexible
  • Creative Thinking
  • Strong Communication and Interpersonal Skills
  • Goal-Driven
  • Product Knowledge
  • Safety and Cleanliness Standards
  • Staff Support
  • Cash Register Operation
  • Decision-Making
  • Computer Proficiency and Microsoft Office
  • Inventory Management
  • Excellent Written and Verbal Communication
  • Basic Mathematics
  • Sales floor organization
  • Engaging with Diverse Customers
  • Merchandising and Display
  • Relationship Building
  • Store Opening and Closing
  • Documentation And Reporting
  • Exceeding Customer Expectations
  • Merchandise Receiving and Handling
  • Product and Service Sales
  • Building Customer Loyalty
  • Register Opening and Closing
  • Team Supervision
  • Microsoft applications proficiency
  • Store Policies and Procedures
  • Sales and Promotions
  • Merchandise Recommendations
  • Information Analysis
  • Loss Prevention
  • Cash Drawer Management
  • Customer Needs Assessment
  • Retail Merchandising
  • Speech Clarity
  • Product Merchandising
  • Item Ticketing and Pricing
  • Security Practices
  • Meeting Sales Goals
  • Order Management

Timeline

Store Associate

Mipenico
08.2022 - Current

Cashier

Circle K Corp
08.2020 - 04.2022

Owner/Administrator

Creative Marketing Concepts
01.1996 - Current

Associates - Business Administration

Fullerton JC

Associates - Computer Assisted Bookkeeping

ICS

California State Ombudsman Certification - Psychology Or Human Resources

California Ombudsman Certification

Associates Degree - Basic Computer Programming

ICS

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Patty Ballensky