Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Patty Barker

Castle,CO

Summary

Dynamic Client Services Team Leader at Fidelity Investments with a proven track record in talent retention and performance management. Successfully led diverse teams, achieving above average performance success while fostering a culture of trust and collaboration. Skilled in effective delegation and coaching, driving continuous improvement and client satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Services Team Leader

Fidelity Investments
10.2022 - Current
  • Currently leading a diverse client services home team with 18 direct reports consisting of HNW associates, Retirement Specialists and CRA's
  • Maintained up-to-date knowledge of industry trends and best practices, sharing insights with the team for continuous improvement efforts
  • Analyzed client feedback data (CEI) to identify areas for improvement, coached team on Fidelity relationship model to build stronger client connections and outcomes
  • Championed culture-building initiatives and relationship-focused leadership during regular 1:1's to strengthen morale and reduce attrition among high-potential talent
  • 3 attrition events of 24 associates this performance year
  • Motivate direct reports through clear expectations and performance driven coaching's
  • Daily audits on trading activities and money movement transactions in client accounts ensuring company compliance and in accordance with FINRA regulations
  • Audits of direct reports personal trade activity ensuring company compliance and reduce potential for regulatory violations
  • Complete monthly data driven supervision of direct reports who are at low, medium and high risk for DTL alerts


Client Services Onboarding Team Leader

Fidelity Investments
04.2021 - 09.2022
  • Set performance expectations for the team, providing constructive feedback as needed
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members
  • Fostered a relationship-driven leadership style focused on trust, transparency, and collaboration
  • Provided supervision to over 40 direct reports across 2 onboarding classes as they studied for their series 7 and 63 securities licenses
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements as they transitioned out of the onboarding space
  • Implemented process and core path model reinforcement for successful client interactions and coaching

CRA and College Planning Specialist

Fidelity Investments
01.2020 - 04.2021
  • Selected into the Denver Leadership Program
  • Executed buy and sell orders for equities, mutual funds, 529 products with speed and accuracy
  • Facilitated the transfer of funds between investment accounts, ensuring compliance with internal protocols and regulatory standards
  • 529 portfolio rebalancing
  • Trade settlement and reconciliation
  • Maintained detailed transaction records in sales force to support audits and client reporting
  • Educated clients on the caveats of 529 and UTMA accounts and discussed investment portfolios available
  • Communicated directly with clients and custodians to resolve discrepancies and provide account updates





Education

Bachelor of Arts - Psychology

Metropolitan State University of Denver
Denver, CO
05-2016

Skills

  • Effective delegation
  • Team building
  • Talent Retention
  • Servant Leadership
  • Performance Management
  • Coaching and mentoring

Affiliations

  • Women’s Leadership Group ABRG at Fidelity Investments

Certification

Series 7, 63, 9, 10

Timeline

Client Services Team Leader

Fidelity Investments
10.2022 - Current

Client Services Onboarding Team Leader

Fidelity Investments
04.2021 - 09.2022

CRA and College Planning Specialist

Fidelity Investments
01.2020 - 04.2021

Bachelor of Arts - Psychology

Metropolitan State University of Denver

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