Patricia Saster
Whitinsville,MA
Summary
Specialize in one-on-one patient engagement and retention tactics. Monitor patients at all times, diffuse conflicts, ensure patient compliance with treatment protocols, and involve other clinical staff as necessary.
Engage with patient's so the patient is more likely to take medications as prescribed and consistently engage in condition self-management, resulting in fewer complications, unnecessary visits with provider and fewer emergency admissions to the hospital.
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 15 years of pharmacy experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Engagement Specialist
Shields Health Solutions
2022.07 - Current
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Reviewed relevant literature routinely stayed up-to-date with latest research and best practices in patient engagements.
- Provided guidance to patients navigating complex insurance claims processes, reducing financial stressors associated with medical treatments.
- Utilized electronic health record systems effectively managed and organized patient data securely.
- Provided ongoing training and mentorship to new Patient Engagement Specialists, ensuring consistent quality of care across team.
- Assisted in development of patient-centered initiatives to boost satisfaction rates among clients.
- Maintained accurate records of all client interactions, allowing for efficient tracking of progress toward individual goals over time.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved customer complaints using established follow-up procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
CPhT
CVS HEALTH/OMNICARE PHARMACY
2019.11 - 2022.06
- RX / ORDER ENTRY - Inbound/Outbound calls with Nursing; clarifications; Collaboration with insurance adjudication; indexing and prioritizing inbound Orders, scripts, requests
- Cross-trained with back-end to support line and pre-packing.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
CPhT/PSR
CVS HEALTH/CVS SPECIALTY PHARMACY
2016.01 - 2019.11
- RX ENTRY - collaboration with Prescribers' offices; clarifications, refill requests, insurance adjudication and resolution
- Cross-trained on contact patient/contact prescriber team; back-up assistance to Oncology Team
- Worked alongside prior authorization Team to fulfill script requirements.
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
RPhT/CPhT
WALMART PHARMACY
2008.01 - 2016.01
- Retail Pharmacy technician - excelled at all stations; filling, entering, stock count, cycle counts, Insurance adjudication and resolution, collaboration with prescriber offices to resolve prescription issues from refills to clarifications to requests for prior authorizations.
Education
GED -
Uxbridge High School
Uxbridge, MA06.1994
Associate of Science - Medical Billing And Coding
ANTHEM COLLGE
Phoenix, AZ01.2006
Skills
- Patient Services
- Insurance Verification
- Information Protection
- Caring and Empathetic
- Collaboration
- Resolving Problems
- Customer Service
- Patient services
- HIPAA Compliance
- Regulatory Compliance
- Payment Collection
- Outbound Calling
Alternate Contact - Email
Pdsaste2768@gmail.com
References
Available upon request.
Certification
- Licensed Pharmacy Technician - 03/21/2009-curren
- Certified Pharmacy Technician, (NHA) - 08/15/2013-current
Timeline
Patient Engagement Specialist
Shields Health Solutions
2022.07 - Current
CPhT
CVS HEALTH/OMNICARE PHARMACY
2019.11 - 2022.06
CPhT/PSR
CVS HEALTH/CVS SPECIALTY PHARMACY
2016.01 - 2019.11
RPhT/CPhT
WALMART PHARMACY
2008.01 - 2016.01
GED -
Uxbridge High School
Associate of Science - Medical Billing And Coding
ANTHEM COLLGE
- Licensed Pharmacy Technician - 03/21/2009-curren
- Certified Pharmacy Technician, (NHA) - 08/15/2013-current
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