Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patty Craddick

San Angelo

Summary

Dynamic manager with a proven track record at Cash Store, excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and relationship building. Skilled in time management and expense tracking, fostering a productive environment that maximized performance and engagement among staff.

Overview

11
11
years of professional experience

Work History

Manager

Cash Store
07.2020 - 07.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.

Managing Bartender

Morey's Club & Sports Bar
09.2014 - 06.2020
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
  • Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
  • Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.

CSR

Allsups Convience Store
09.2017 - 07.2019
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.

Education

GED -

PAYS
San Angelo, TX

Skills

  • Customer service

  • Team leadership

  • Time management

  • Decision-making

  • Staff management

  • Documentation and reporting

  • Relationship building

  • Expense tracking

  • Employee onboarding

Timeline

Manager

Cash Store
07.2020 - 07.2025

CSR

Allsups Convience Store
09.2017 - 07.2019

Managing Bartender

Morey's Club & Sports Bar
09.2014 - 06.2020

GED -

PAYS

Similar Profiles

CREATE PROFILE