Patty Griffin

• Manage enterprise partnerships including KinderCare- largest childcare provider in US
• Support all enterprise contract agreements, software development projects, invoicing and onboarding.
• Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.

• Grow annual renewal rate to over 90%
• Partner with top sales producer to design, deliver and retain strategic account implementations
• Collaborate with cross-functional teams to ensure seamless delivery of services to strategic accounts.
• Successfully co-managed 7 LAUSD contracts worth $3 million annually.

• Systematize strategic account activities to support implementation success, maximize utilization and encourage renewal and expansion
• Strategic account support for all integrated accounts requiring specialized technology support and state contract compliance documentation.

• English as Second Language Teacher
• Design and deliver daily English language lessons for business executives at multinational food manufacturing company
• Taught Cambridge exam test prep for young learners through adults.

• Identified redundancies and built an organizational structure to support improved customer experience metrics, strategic account stability and expansion and collaborative process with sales
• Accurately forecasted and managed revenue target to exceed $8M annually.
• Conducted internal audits of existing processes to identify inefficiencies and recommend improvements for enhanced customer experiences.
• Championed a company-wide culture of customer-centricity by creating training programs and coaching staff on best practices in delivering exceptional service experiences.

• Provided leadership and growth strategy for both Academic Services, Odysseyware Academy, and Sales Operations
• Supported sales in achieving a 100% increase in sales for diploma-seeking student enrolments
• Led the fastest growing division of Odysseyware with annual renewal rate exceeding 98% increase
• Responsible for successful NCAA and CA A-G course evaluation and approval process
• Initiated Career and Tech virtual course offerings to support workforce development efforts.

• Led sales team in transition from transactional to solutions-based, thus increasing both market-share and sales volume
• Mentored sales executives in producing a diverse revenue base including an increase in digital products
• Achieved $21M sales goal across 4 states with solid performances from all account executives, 2013
• Delivered accurate quarterly and annual sales projections using Salesforce.com
• Consistently met operational guidelines by accurately budgeting for sampling, gratis, and T&E.

• Supported Midwest Sales team in identifying and selling customer-solutions matching federal funding sources
• Identified explicit needs of customers as related to Pearson solutions and to federal funding sources
• Exceeded 100% of area goal in 2011, 90% in 2010
• Partnered with district, state and national leaders to build compliant curriculum solutions
• Managed team selling fee-based services to key school districts, primarily Sheltered Instruction Observation Protocol (SIOP)
• Led top performing sales team in Curriculum Professional Development Division, 2008.

• Sold educational software to the K-12 Market- Credit Recovery
• Increased revenue 300%

• Designed and sold corporate keynote activities representing The FISH! Philosophy – best-selling business film of all time
• Increased gross revenues 278% and increased profitability by 300% by designing new business model and expanding to international markets.

Interviewed, evaluated, and hired leaders in business to speak on emerging trends for nationally recognized executive speakers series

• Authored a monthly column, “Beyond the Bestsellers,” in business section of Minneapolis Star Tribune
• Honored as "25 Most Innovative Women in Business" by CitiBusiness magazine