Patty Humphries
Ontario
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Office Manager
ARB Tanklines Inc
08.2022 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Billing Specialist
Villa Park Trucking
12.2017 - 08.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained strict confidentiality of all payroll information and records.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Managed payroll data entry and processing for 40 drivers to comply with predetermined company guidelines.
- Created new hire and termination documents for payroll.
Education
Bachelor of Arts - Accounting And Business Management
Everest College - Everett
Everett, WA08.2014
Skills
- Workflow Planning
- Credit and Collections
- Travel Coordination
- Database Administration
- Business Administration
- Banking Operations
- Policy and Procedure Modification
- Coaching and Training
- Financial Accounting
- Microsoft Office
- Billing and Invoicing
- Excellent Multitasking Abilities
- Proposal Writing
- Accounts Payable and Receivable
- Human Resources
- Email Correspondence
- Profit and Loss Statements
- P&L Responsibility
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
ARB Tanklines Inc
08.2022 - Current
Billing Specialist
Villa Park Trucking
12.2017 - 08.2022
Bachelor of Arts - Accounting And Business Management
Everest College - Everett
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