Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Contact Information
Personal
References
Timeline
Generic

Patty Johnston

Astoria,OR

Summary


Experienced small business owner with a strong background in operations management, business strategy, and financial oversight. Proven sales record with adeptness in assessing customer needs and delivering efficient service. Skilled in independent and collaborative management of commercial cleaning operations, demonstrating strong time management, multitasking, and customer-focused flexibility. Highly motivated, proactive, and adaptable with a strong work ethic and exceptional interpersonal skills. Dedicated to delivering excellent customer service and ensuring positive, memorable experiences.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Auto Sales Associate

Astoria Ford
Astoria, OR
04.2024 - Current
  • Greeted customers, identified their needs and provided assistance.
  • Attended weekly meetings with sales team members to discuss strategies for increasing sales volume.
  • Maintained up-to-date database of sales contacts and customer information.
  • Followed-up with customers after purchase to ensure satisfaction with their purchase experience.
  • Resolved customer complaints promptly and professionally.
  • Performed administrative duties such as data entry, filing documents, and maintaining records.
  • Generated leads through cold calling and email campaigns.
  • Advised customers on financing options and helped them secure loans with banks or other lenders.
  • Maintained customer service standards by following up on sales transactions.
  • Responded to inquiries from potential customers via email and telephone.

Commercial and Residential Cleaner

Horsepower cleaning
Astoria, OR
01.2023 - Current
  • Performed general cleaning duties to maintain a clean environment for customers and staff members.
  • Identified possible maintenance or safety issues and reported to supervisor and client.
  • Responded promptly to customer requests regarding housekeeping needs.
  • Provided emergency cleaning services when required due to accidents or spills.
  • Inspected areas after cleaning to ensure all dirt has been removed.
  • Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors.
  • Monitored building security and safety by performing tasks such as locking doors after operating hours and checking electrical appliance use to ensure hazards are not created.
  • Coordinated with other cleaning staff to ensure comprehensive coverage of all areas.
  • Cleaned and maintained the outdoor spaces such as sidewalks and parking lots.
  • Adhered to health and safety standards in all work activities.
  • Kept business entrances clean, tidy and professional in appearance.
  • Washed and polished glass windows and doors to keep entryways clear and professional.

Owner/Operator Equestrian Facility

Self-employed
Astoria, OR
07.2008 - 04.2024
  • Developed business from ground up.
  • Managed operations budgeting, accounts payable and accounts receivable.
  • Managed social media platforms to enhance brand visibility and drive revenue.
  • Kept records for production, inventory, income, and expenses.
  • Interviewed, trained and supervised staff.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained staff on additional job positions to maintain coverage of roles..
  • Inspected equipment, facility grounds, external building structure and systems on regular basis.
  • Maintained cleanliness and presentation standards to increase appeal of facility.
  • Prioritized and performed routine maintenance to keep facility in excellent shape.
  • Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
  • Oversaw construction and renovation projects.
  • Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
  • Surveyed facility to maximize safety and security.
  • Participated in architectural and engineering planning and design.
  • Rendered aid to injured and sick horses and notified supervisors of additional care requirements.
  • Kept horses healthy and ready for activities by preparing and distributing feed and water on-schedule.
  • Turned out horses to promote optimal exercise and health.
  • Mucked out stalls to remove waste and debris and keep conditions sanitary.
  • Prepared food to meet needs of animals under care with appropriate meals.

Bartender/Wait Staff Member

Hurricane Rons
Astoria, OR
01.2020 - 03.2021
  • Greeted guests with friendliness and professionalism.
  • Effectively multitasked within fast-paced environment.
  • Provided exceptional service to high volume of daily customers.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Collected and organized daily till totals and tips.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Implemented sanitary food handling, holding and service protocols.

Hoof Care Practitioner

Self-employed
Astoria, OR
03.2005 - 05.2008
  • Reviewed horse records from daily visits and appointments, entering important data into system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained and grew a book of business.
  • Went to continuing education clinics and seminars.
  • Grew my business off good work, communication and advertising.
  • Maintained great client relationships and gained many referrals.
  • Maintained appointments, kept records and did the finances.

Education

Seaside High School
Seaside, OR

Skills

  • Customer Service
  • Professional Demeanor
  • Goal-Oriented
  • CRM proficiency
  • Competitive
  • Persuasive communication style
  • Friendly and Enthusiastic
  • Email and Telephone Etiquette
  • Appointment Scheduling
  • Event Organization
  • Relationship Management
  • Staffing
  • Finance management
  • Negotiation
  • Documentation And Reporting
  • Business marketing
  • Salesmanship
  • Cash Handling
  • Team Management
  • Conflict Management
  • Relationship Building
  • Recordkeeping
  • Issue Resolution
  • Lead Follow Up
  • Cold-calling
  • Sales Strategies
  • Commercial Cleaning
  • Housekeeping and Cleaning
  • Grounds Maintenance
  • Preventive Maintenance
  • Troubleshooting and repair

Affiliations

  • 4H leader.
  • Riding instructor.
  • Stay at home mom of three while building and running a business.

Certification

  • Valid ODL
  • OLCC
  • Sales Consultant Base Certification

Contact Information

Patty Johnston

87788 Youngs River Rd

Astoria, Or 97103

(503) 440-8734 Cell

johnston82@gmail.com

Personal

  • Non Smoker
  • Drug free
  • Life long Clatsop County resident
  • Moving back to Gearhart August 2024

References

References available upon request.

Timeline

Auto Sales Associate

Astoria Ford
04.2024 - Current

Commercial and Residential Cleaner

Horsepower cleaning
01.2023 - Current

Bartender/Wait Staff Member

Hurricane Rons
01.2020 - 03.2021

Owner/Operator Equestrian Facility

Self-employed
07.2008 - 04.2024

Hoof Care Practitioner

Self-employed
03.2005 - 05.2008

Seaside High School

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Patty Johnston