Summary
Overview
Work History
Education
Skills
Timeline
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Patty Lawson

Smithville,TN

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 2 years of experience and 3 years assistant manager experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

General Manager

Dollar General
Smithville, TN
05.2019 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Oversaw product development initiatives from concept through completion stages.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Tax Professional

H&r Block
Smithville, TN
12.2018 - 12.2019
  • Provided tax advice to clients based on their individual financial situation.
  • Prepared and filed federal, state, and local income taxes for individuals and businesses.
  • Reviewed client information to ensure accuracy of all documents submitted for filing.
  • Conducted research on complex tax issues to determine the best course of action for clients.
  • Identified potential deductions and credits applicable to each client's return.
  • Gathered necessary documentation from clients in order to accurately prepare returns.
  • Performed calculations to determine taxable income, capital gains, losses.
  • Researched changes in relevant laws or regulations as they pertain to taxes.
  • Analyzed financial statements and other records to determine appropriate tax treatments and strategies.
  • Advised clients on how to minimize their overall tax liabilities through strategic planning.
  • Created spreadsheets detailing assets, expenses, deductions, income., used in preparing returns.
  • Maintained records of previous year's filings for comparison purposes during current year preparation efforts.
  • Collaborated with accountants and other professionals when needed regarding complicated tax matters.
  • Participated in professional development activities such as seminars or conferences related to taxation.
  • Resolved taxpayer inquiries received via phone calls or emails in a timely manner.
  • Developed relationships with clients by providing excellent customer service throughout the entire process.
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Analyzed information and assessed liabilities and deductions according to relevant tax code.
  • Communicated with federal and state tax agencies to obtain best resolution for clients.

Receptionist

H&r Block
Smithville, TN
12.2010 - 04.2018
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.

Education

Associate of Applied Science - Business And Computers

Motlow State Community College
McMinnville, TN
05-2000

Skills

  • Customer Relationship Management
  • Business Administration
  • Vendor Sourcing
  • Workflow Planning
  • Quality Management
  • Customer Retention
  • Staff Supervision
  • Advertising and marketing
  • Service Quality Improvement
  • Operations Oversight
  • Expense Control
  • Sales
  • Schedule Management
  • Performance Improvement
  • Staff Training
  • Client Relations
  • Staff Motivation
  • Supervision and training
  • Vendor relationships
  • Employee Development
  • MRP and ERP systems
  • Time and Resource Optimization
  • Staff Training and Development
  • Communication Skills
  • Safety assurance
  • Employee Scheduling
  • Interpersonal Skills
  • Negotiation Skills
  • Administrative Skills
  • Facility Management
  • Strategy
  • Team Player
  • Customer experiences
  • Motivation
  • Staffing
  • Leadership and team building
  • Analytical Skills
  • Safety protocol
  • Recruitment
  • Team Oversight
  • Team training and development
  • Inventory Control
  • maximum sales bonuses

Timeline

General Manager

Dollar General
05.2019 - Current

Tax Professional

H&r Block
12.2018 - 12.2019

Receptionist

H&r Block
12.2010 - 04.2018

Associate of Applied Science - Business And Computers

Motlow State Community College

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Patty Lawson