Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Patty Martinez

Patty Martinez

Perryton,TX

Summary

Adept at data entry and customer service, I enhanced billing accuracy and client satisfaction at City Of Perryton by streamlining processes and effectively managing high-volume transactions. My proficiency in QuickBooks and commitment to professionalism significantly reduced discrepancies, demonstrating my ability to deliver results in a fast-paced environment.

Overview

23
23
years of professional experience

Work History

Billing Clerk

City Of Perryton
09.2019 - 01.2025
  • Executed billing tasks and recorded information in company databases.
  • Verified accuracy of billing data and corrected discrepancies.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Monitored outstanding invoices and performed collections duties.
  • Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
  • Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
  • Managed invoicing and payment processing operations.
  • Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
  • Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
  • Maintained detailed records of customer payments and billing adjustments.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
  • Generated daily, weekly and monthly reports for billing department.
  • Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.
  • Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
  • Entered and maintained billing information in company internal databases for accessibility.
  • Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
  • Contributed to policy updates by providing insights into billing challenges and opportunities for improvement.
  • Fostered culture of continuous improvement by regularly soliciting and acting on feedback from billing team.
  • Collaborated with sales team to ensure billing accuracy and customer satisfaction.
  • Increased customer satisfaction by resolving billing inquiries and disputes promptly.
  • Conducted regular reviews of billing procedures to identify and implement cost-saving opportunities.
  • Assisted in transitioning to new billing system, ensuring seamless changeover with minimal disruptions.
  • Enhanced departmental understanding of regulatory compliance issues related to billing practices.
  • Ensured accurate invoicing by meticulously reviewing and updating customer records and billing information.
  • Achieved significant reduction in outstanding receivables by implementing effective follow-up strategies on overdue accounts.
  • Improved cash flow with timely and accurate billing of services rendered.
  • Maintained high levels of accuracy in data entry, minimizing discrepancies in billing and customer accounts.
  • Enhanced team productivity by training new staff on billing software and procedures.
  • Developed custom billing solutions for complex accounts, ensuring client needs were met with precision.
  • Played key role in successful negotiation of payment terms with key accounts, improving cash flow.
  • Optimized billing department's digital filing system, improving document retrieval times.
  • Facilitated smooth audit processes by organizing and maintaining comprehensive billing records.
  • Supported accounts receivable by reconciling billing discrepancies, enhancing financial accuracy.
  • Reduced processing time for monthly billing cycles, enabling faster invoice delivery to clients.
  • Streamlined billing processes, reducing errors and enhancing efficiency in document management.
  • Improved response time to customer billing inquiries by developing more efficient query handling protocol.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.
  • Generated monthly billing and posting reports for management review.
  • Maintained accurate records of customer payments.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Collaborated with customers to resolve disputes.
  • Utilized various software programs to process customer payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Verified accuracy of accounts payable payments, resulting in Number% reduction in payment errors and check reissues.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Created improved filing system to maintain secure client data.
  • Processed vendor and supplier payments on weekly basis.
  • Audited and corrected billing and posting documents for accuracy.
  • Encoded and canceled checks using bank machines.
  • Reconciled accounts receivable to general ledger.

Feed Mill Coodinator

Seaboard Foods
08.2016 - 08.2019
  • Processed entries, created reports, produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
  • Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
  • Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
  • Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
  • Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
  • Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
  • Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
  • Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Completed bi-weekly payroll for Number employees.
  • Monitored front areas so that questions could be promptly addressed.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
  • Implemented digital filing system, drastically reducing retrieval times and improving document organization.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Family Service Advocate

Perryton Kinder
01.2006 - 04.2011
  • Assisted low-income families in obtaining necessary funding or subsidies for childcare expenses or other essential supports.
  • Ensured timely delivery of services to families in need by maintaining accurate records and efficient case management practices.
  • Facilitated positive outcomes for families in crisis by conducting thorough assessments and developing tailored action plans.
  • Enhanced family wellbeing by providing comprehensive support and resources to address individual needs.
  • Safeguarded the wellbeing of children at risk by reporting concerns promptly to appropriate authorities, as mandated by law.
  • Upheld confidentiality and privacy standards for sensitive client information according to organizational policies and government regulations.
  • Promoted parental involvement in decision-making processes by encouraging participation in program planning committees and advisory boards.
  • Fostered a supportive environment for families experiencing mental health challenges with group therapy sessions and referrals to specialized care providers.
  • Enabled parents to develop effective parenting strategies through leading evidence-based educational classes on various topics such as discipline techniques or nutrition guidelines.
  • Provided targeted assistance to families facing eviction or homelessness by connecting them with legal resources, housing assistance programs, or emergency financial aid.
  • Increased parent engagement in children''s education through organizing school events, meetings, and workshops.
  • Maximized program effectiveness through regular evaluation, data analysis, and continuous quality improvement efforts.
  • Increased awareness of available resources within the community through hosting informational sessions, workshops, and outreach events.
  • Improved access to services for families by developing strong partnerships with community organizations and service providers.
  • Supported healthy child development with early intervention programs, assessments, and referrals to appropriate services.
  • Strengthened family relationships through facilitating communication and conflict resolution skills workshops.
  • Empowered families to achieve self-sufficiency by providing financial education and employment assistance.
  • Streamlined case coordination processes between agencies involved in providing services to the same family, reducing duplicative efforts and improving overall outcomes.
  • Contributed positively towards team goals utilizing excellent communication skills when collaborating with colleagues across departments.
  • Advanced cultural competency within the organization by offering training opportunities on diversity issues related to race, gender identity, sexual orientation, or socioeconomic status among others.
  • Visited homes of families and maintained appropriate contact as directed by agency procedures.
  • Identified available community resources and programs for families of disabled children.
  • Collaborated with families to assist in growth, development, and education to increase potential.
  • Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
  • Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.
  • Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
  • Developed and implemented strategies to reduce and prevent family conflict.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
  • Developed and implemented programs to support children's mental health and well-being.
  • Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.

HR Assistant

Texas Farm
06.2011 - 08.2016
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Facilitated employee enrollment in benefits programs via online portals.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Organized new employee orientation schedules for new hires.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Updated and maintained employee attendance records.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Set up orientations and initial training for new employees.
  • Participated in recruitment and selection process for new hires.
  • Checked references for potential candidates.
  • Created job descriptions on boards for vacant jobs.
  • Developed and maintained HR policies and procedures.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Compiled employee records from individual departments to maintain central files.
  • Helped employees register for benefits programs using online portals.
  • Converted employee status from temporary to permanent.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Participated in job fairs to recruit new talent.
  • Monitored and analyzed employee satisfaction survey results.
  • Assisted with creating employee handbooks and manuals.
  • Studied research and trends on best practices in HR field.
  • Aided staff with employee performance review paperwork and documentation.

Host/waitress/ Cook

Money’s
01.2002 - 01.2006
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Seated patrons based on guest preferences and seating availability.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Provided patrons with estimated waiting times during peak service hours.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Advised customers about special offerings and menu items to help drive sales.
  • Promoted business loyalty by fostering positive customer relationships.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.

Education

High School Diploma - Basic

Ontario High School
Ontario, OR
06.1994

Skills

  • Data entry
  • Data entry proficiency
  • Customer service
  • Invoice processing
  • Customer communication
  • Accuracy and precision
  • Data inputting
  • QuickBooks proficiency
  • Spreadsheet management
  • Financial reporting
  • Security procedures
  • Payment transactions
  • Account management
  • Collections duties
  • Accounting support
  • Auditing
  • Deadline oriented
  • A/P and A/R expertise
  • Purchasing
  • Records research
  • Financial recordkeeping
  • Bookkeeping
  • Professionalism and ethics
  • Invoicing prowess
  • Dispute resolution
  • Database updates
  • Financial report creation
  • Collections processing
  • Account reconciliation
  • Accounts receivable management
  • Quickbooks
  • Billing statement review
  • Database management
  • Payment processing
  • Billing software
  • Billing process management
  • Billing statement management
  • Financial data entry
  • Account collections
  • Billing and invoicing
  • Paperwork and documentation
  • Quality control
  • Customer relations
  • Purchase orders
  • Vendor invoice processing
  • Billing document creation
  • Customer contact
  • Payment collection
  • Job billing
  • Administrative support
  • 10-key data entry
  • Itemized statement preparation
  • Year-end reporting
  • Inventory management
  • Statement preparation
  • Customer account management
  • Billing data verification
  • Credit term computing
  • Account updating
  • Data analysis
  • General ledger entries
  • Financial transactions
  • Bill payment
  • Sheet balancing
  • Relationship building
  • Regulatory filings
  • Work coordination
  • Customer service support
  • General accounting
  • Office equipment operation
  • Financial documentation
  • Invoice generation
  • Statement distribution
  • Discrepancy resolution
  • Mail sorting
  • Interest calculations
  • Correspondence preparation
  • Postage determination
  • Automated processing
  • Expense tracking
  • Internal controls
  • Financial statement analysis
  • Cost accounting
  • Signature verification
  • Word processing
  • Digital postal meters
  • Regulatory compliance

Languages

Spanish
Native or Bilingual

Timeline

Billing Clerk

City Of Perryton
09.2019 - 01.2025

Feed Mill Coodinator

Seaboard Foods
08.2016 - 08.2019

HR Assistant

Texas Farm
06.2011 - 08.2016

Family Service Advocate

Perryton Kinder
01.2006 - 04.2011

Host/waitress/ Cook

Money’s
01.2002 - 01.2006

High School Diploma - Basic

Ontario High School

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Patty Martinez