Summary
Overview
Work History
Education
Skills
Certification
Core Proficiencies
Volunteer Experience
Timeline
Generic

Patty McCaffery

Surprise,AZ

Summary

Motivated, results-oriented Restaurant Assistant General Manager and Sales/Marketing Professional offering focused leadership to drive sales and profitability in a highly competitive market. Strong operations experience, vendor management, house and office management with direct experience managing P&L budget. Proven leader able to effectively select, assess and develop employees.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Restaurant Manager

True Food Kitchen
Scottsdale, AZ
03.2022 - Current
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Assisted with kitchen preparation during peak times as needed.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Established policies for cash handling procedures to maximize security measures.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Managed office tasks including filing paperwork, answering phones calls, scheduling appointments and managing calendars.
  • Managed back-office operations such as creating purchase orders, invoices, and other paperwork related to transactions.
  • Maintained a clean working environment in the office.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.

Assistant General Manager

Claim Jumper
Avondale
01.2015 - Current
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Analyzed financial data and prepared reports for senior management.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Collaborated with other departments within the organization to coordinate projects.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Accountable for inventory and financial
  • Excel Knowledge
  • Responsible for all food, liquor, and supplies ordering
  • Responsible for maintain food pars as well as Liquor, beer, and wine pars
  • In charge of reginal back of house and front of house training using discover link.
  • Organized special events such as promotions or fundraisers to drive business growth.
  • Motivated and led team members to work together to achieve targets.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.

Manager

Claim Jumper
Avondale
01.2013 - 01.2015
  • Ensuring incoming staff complies with company policy
  • Training staff to follow restaurant procedures
  • Maintaining safety and food quality standards
  • Keeping customers happy and handling complaints
  • Organizing schedules
  • Keeping track of employees’ hours
  • Recording payroll data
  • Ordering food, linens, gloves and other supplies while staying within budget limitations
  • Organized Poker Tournament to bring in guests and increase revenue during natural slow period.

Server/Bartender

Claim Jumper
Avondale
01.2010 - 01.2013
  • Interact with customers, take orders and serve food and drinks
  • Restock and replenish bar inventory and supplies
  • Mix ingredients to prepare cocktails
  • Stay guest focused and nurture an excellent guest experience
  • Check customers’ identification and confirm it meets legal drinking age.

Education

Certificate - Medical Assisting

Olympia College
Merriville Indiana
01-2002

Skills

  • Operations Management
  • Staff Management
  • Schedule Coordination
  • Restaurant operations management
  • Performance Improvement
  • Wine Knowledge
  • Stable work history
  • Database entry
  • Billing and Invoicing
  • Spreadsheet development
  • Travel Arrangements
  • Document Scanning
  • Expense Reporting
  • Meeting Coordination
  • Calendar Management
  • Business Correspondence Writing
  • File Organization
  • Staff Support
  • Scheduling and calendar management
  • Scheduling appointments

Certification

  • Management Prevention Harassment, 02/2024
  • Arizona E-Managers Food Certification, 08/2026
  • Learn2Serve Arizona ON-Premises Title 4 Management Training, 02/2024
  • Prevention of CreditCard Theft (PCI), 12/2022
  • OSHA Compliance, 04/2022
  • Management Philosophy & Culture Certification

Core Proficiencies

  • Budget/Cost Control
  • P&L Management
  • Customer Service
  • Purchasing/Inventory
  • Facilities/Safety Management
  • Guest Relations
  • Policies/Procedures
  • Quality Assurance
  • Restaurant Management
  • Loss Prevention
  • Staff Training
  • Team Building

Volunteer Experience

  • Single Mother of four amazing daughters
  • Organized and managed a Special Olympics tip a Cop night at Claim Jumper April 2019
  • Donated gift cards and lunches for Teacher Appreciation week and as requested for school fund raisers
  • Assistant coach girl’s youth T-ball
  • Team Mom for daughter’s Club Softball
  • I started out as a server for Claim Jumper, moved to lead server and bartender. Was promoted into the MIT program and became a manager. I worked very hard setting and achieving goals and made it to an Assistant General Manager within two years.

Timeline

Restaurant Manager

True Food Kitchen
03.2022 - Current

Assistant General Manager

Claim Jumper
01.2015 - Current

Manager

Claim Jumper
01.2013 - 01.2015

Server/Bartender

Claim Jumper
01.2010 - 01.2013

Certificate - Medical Assisting

Olympia College

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