Microsoft Word, Excel, Quickbooks, Monday CRM
Patty McClain
Forney,TX
Summary
Dynamic Account Manager with extensive experience at All About Floors, excelling in client relations and estimating skills. Proven track record in developing strategic account plans, enhancing customer satisfaction, and fostering long-term relationships. Adept at collaborating with cross-functional teams to drive operational efficiency and achieve business objectives.
Overview
29
29
years of professional experience
Work History
Account Manager
All About Floors
12.2007 - Current
- Owned and operated the business from 2007–2024; sold the company name and transitioned to a role with the new owners in Commercial Sales and Estimating.
- Developed and executed account strategies to meet customer needs effectively.
- Coordinated project timelines and deliverables with cross-functional teams.
- Analyzed invitations to bid in order to see if they would be profitable and within our scope of work.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Assisted in the development of training materials for estimating and bidding commercial jobs
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Manager
White's Carpets
08.2004 - 07.2007
- Led team in optimizing installation processes, enhancing operational efficiency.
- Participated in Community and Networking Events to promote Sales and Company Recognition
- Oversaw all core business functions—Accounting, Sales, Installation, and Store Operations—driving efficiency, accuracy, and consistent operational execution.
- Built relationships with Sales Reps and vendors to expand product knowledge, gather pricing insights, and monitor emerging trends in the industry.
Sales Manager
Steve Silver Company
02.1997 - 05.2005
- Managed key accounts including order management, new sales, and sales assistants.
- Maintained key accounts through proactive email follow‑ups, regular phone outreach, on‑site customer visits, and representation at industry and market events.
- Built and sustained strong client relationships through timely email communication, ongoing phone contact, in‑person customer visits, and representation at market events.
- Fostered strong relationships with key clients, enhancing customer retention and satisfaction rates.
Education
Bachelor of Arts - Communication Studies
University of North Texas
Denton, TX05-1996
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Estimating Skills
- Product knowledge in moisture issues and testing
SBDC Dallas Growth and Achievement Award 2008
Recognized by the Small Business Development Center (Dallas, TX) with a Growth and Expansion Award for significant business development achievements.
Software
Timeline
Account Manager
All About Floors
12.2007 - Current
Manager
White's Carpets
08.2004 - 07.2007
Sales Manager
Steve Silver Company
02.1997 - 05.2005
Bachelor of Arts - Communication Studies
University of North Texas