Patty Mesick
Salisbury,NC
Summary
Skilled in problem-solving, with a passion for learning and strong communication abilities. Ready to contribute to team success and achieve favorable outcomes. Excited to tackle new challenges and advance organizational goals with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Program Coordinator
Trinity Living Center Adult Day Services
12.2013 - 05.2025
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Oversaw staff schedules and assignments to handle programming demands.
- Negotiated with vendors for services and supplies, achieving cost savings while maintaining quality.
- Ensured compliance with funding requirements through meticulous record-keeping and reporting.
Income Maintenance Caseworker
Rowan County Department of Social Services
09.2000 - 09.2012
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Optimized resource allocation within the department through careful monitoring of budgetary constraints and advocating for clients'' needs.
- Streamlined application processes by implementing efficient filing and tracking systems for income maintenance cases.
- Expedited resolution of client concerns by addressing questions promptly or escalating issues to supervisors as needed.
- Made referrals to appropriate services.
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
- Promoted positive relationships with community partners by maintaining professional communication at all times during referrals or service coordination efforts.
- Determined if applicants met eligibility for public assistance programs.
- Provided compassionate support to clients facing challenging life circumstances while helping them navigate the income maintenance system.
- Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Assisted clients with completion of applications and paperwork.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Education
High School Diploma -
Statesville Senior High School
Statesville, NC05-1983
Skills
- Forward-thinking attitude
- Long-term strategic planning
- Facility management
- Report creation
- Attention to detail
- Problem-solving
- Critical thinking
- Dependability and cooperation
- Budget coordination
- Program operations
- Operations management
- Customer service experience
Timeline
Program Coordinator
Trinity Living Center Adult Day Services
12.2013 - 05.2025
Income Maintenance Caseworker
Rowan County Department of Social Services
09.2000 - 09.2012
High School Diploma -
Statesville Senior High School
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