Patty Messick
Salisbury,NC
Summary
Business professional with a proven track record in enhancing office efficiency and productivity. Extensive experience in managing daily operations and optimizing workflows. Expertise in team leadership, process improvement, and conflict resolution, resulting in increased staff productivity. Committed to implementing effective policies that elevate organizational performance and ensure compliance.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Program Coordinator
Trinity Living Center Adult Day Services
Salisbury, NC
12.2012 - 05.2025
- Oversaw staff schedules and assignments to align with programming demands efficiently.
- Collaborated across departments to coordinate efforts supporting organizational objectives.
- Assisted in developing training materials and instructed staff on effective usage.
- Managed financial operations, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and addressed customer billing issues promptly.
- Streamlined invoice processing, improving supplier relationships through prompt payments.
- Increased accuracy in financial reporting by implementing robust accounting practices.
- Coordinated with IT to resolve technical issues, minimizing operational downtime.
Income Maintenance Caseworker III
Rowan County Department of Social Services
Salisbury, NC
03.1997 - 09.2011
- Managed diverse client caseload, prioritizing tasks to meet deadlines and maintain organization.
- Conducted thorough interviews to assess client needs and recommend appropriate referrals.
- Interpreted relevant policies, laws, and regulations for assigned caseloads.
- Researched documents necessary for accurate processing of applications or claims.
- Investigated fraud or abuse in public assistance program cases.
- Expedited resolution of client concerns by addressing inquiries and escalating issues promptly.
- Maintained professional communication with community partners during service coordination activities.
Executive Assistant to the Managing Director
Rowan Helping Ministries
Salisbury, NC
02.1991 - 03.1997
- Coordinated all correspondence from internal and external contacts for Managing Director.
- Created precise presentations and reports for Managing Director with accurate data entry.
- Provided comprehensive administrative support, including scheduling meetings and preparing agendas.
- Served as liaison between executive staff and various departments to enhance communication.
- Managed filing system for documents pertaining to projects handled by executive staff.
- Maintained calendar of appointments, meetings, events, and deadlines for Managing Director.
- Oversaw inventory management of office supplies for efficient daily operations.
- Answered phone calls professionally, directing them according to established protocol.
Education
High School Diploma -
Statesville Senior High School
Statesville, NC05.1983
Skills
- Office management and administration
- Customer service excellence
- Report generation
- Data entry and database management
- Scheduling and coordination
- Business recordkeeping practices
- Electronic medical records expertise
- MS Office proficiency
- Customer relationship management
- Problem-solving strategies
- Operational efficiency
- Team collaboration
- Time management
- Vendor management
- Facility management
- Training coordination
References
- Ms. Suzanne Pauley, Trinity Living Center, Healthcare Coordinator, 704-996-2551
- Mrs. Robin Mashburn, White Oaks Retirement, Life Enrichment Director, 704-239-5431
- Mrs. Angel Walker, Lutheran Services Carolina, Accounting, 704-784-9672
Accomplishments
I was 1 of 7 employees out of 3200 to receive this award "For your unwavering dedication to the company and its values, consistently going the extra mile.
Certification
- Civil Rights Trainor
- FEMA Emergency Management
Timeline
Program Coordinator
Trinity Living Center Adult Day Services
12.2012 - 05.2025
Income Maintenance Caseworker III
Rowan County Department of Social Services
03.1997 - 09.2011
Executive Assistant to the Managing Director
Rowan Helping Ministries
02.1991 - 03.1997
High School Diploma -
Statesville Senior High School
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