Patty Rankin
Bedford,IA
Summary
Dynamic Office Manager with a proven track record at Taylor County Extension Office, excelling in customer service and document management. Enhanced operational efficiency through streamlined filing systems and effective scheduling. Recognized for building strong relationships and providing exceptional support, contributing to a positive workplace culture and improved team collaboration.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Office Manager
Taylor County Extension Office and Outreach
06.2017 - Current
- Supported daily office operations by managing schedules and coordinating meetings.
- Assisted in maintaining office supplies inventory and ordering when necessary.
- Organized documents and maintained filing systems for easy access and retrieval.
- Handled incoming communications, directing inquiries to appropriate personnel efficiently.
- Contributed to team projects by preparing materials and providing logistical support.
- Implemented basic administrative procedures to enhance workflow efficiency.
- Adapted quickly to new software tools for document management and communication.
- Collaborated with colleagues to create a positive work environment through effective team coordination.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Administrative Assistant
First Baptist Church
01.2003 - Current
- Managed church office operations, ensuring efficient communication and coordination among staff and congregation.
- Organized and maintained church records, including membership databases and financial documents, promoting accuracy and accessibility.
- Developed newsletters and bulletins, enhancing community engagement through timely information dissemination.
- Assisted in planning church events, coordinating logistics to ensure successful execution of programs and activities.
- Acted as primary point of contact for inquiries, providing exceptional service to congregation members and visitors alike.
- Created and updated membership rosters, church documents and basic reports.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Greeted visitors, callers and members of congregation courteously and promptly
- Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
- Assisted in planning and coordinating special events, ensuring smooth execution and positive experiences for attendees.
- Contributed to budget management by monitoring expenses and providing regular financial reports to the appropriate committees.
- Ensured seamless worship services by preparing weekly bulletins that included hymns, readings, prayers, and announcements.
- Supported efficient church operations with accurate record-keeping of membership information, baptisms, weddings, and funerals.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Cashier Manager
Godfathers
09.2013 - 06.2017
- Supervised daily cash management operations, ensuring accuracy and compliance with company policies.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Implemented new cash handling procedures, improving transaction speed and reducing errors.
- Analyzed sales data to optimize staffing levels during peak hours, enhancing customer experience.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
Education
Associate of Science - Licensed Practical Nurse
IWCC
Clarinda05-1993
Skills
- Customer service, Customer relations
- Data entry
- Clear oral/written communication
- Billing, Payroll Processing, Assistant Bookkeeping
- Scheduling and calendar management
- Document management
- Clerical support
- Relationship building
- Mail handling
- Supply management
- Documentation and control
- Policy implementation
- Financial tracking
- Report preparation
- Organizational skills
- Office administration
Timeline
Office Manager
Taylor County Extension Office and Outreach
06.2017 - Current
Cashier Manager
Godfathers
09.2013 - 06.2017
Administrative Assistant
First Baptist Church
01.2003 - Current
Associate of Science - Licensed Practical Nurse
IWCC