Patty Shain
Poplar Bluff,MO
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Seasoned Director of Nursing with comprehensive experience in managing nursing staff, developing patient care protocols, and overseeing medical administration. Strengths include strategic planning, team building, and clinical supervision. Successfully implemented improved nursing procedures that boosted patient satisfaction and care standards in previous role.
Overview
33
33
years of professional experience
Work History
Director of Nursing
Westwood Hills Nursing And Rehabilitation Center
Poplar Bluff, MO
05.1992 - 04.2025
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained records management system to process personnel information and produce reports.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Organized educational programs for nurses such as seminars, lectures, workshops.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Maintained accurate records of staff certifications, licensure, continuing education credits.
- Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
- Recruited, hired and trained new medical and facility staff.
- Analyzed trends in patient care activities such as medication errors or falls within the facility.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
- Facilitated communication between departments within the hospital setting to improve efficiency.
- Communicated with patients with compassion while keeping medical information private.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Evaluated staff performance and prepared accurate reports detailing findings.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
- Developed and implemented nursing policies and procedures to ensure quality patient care.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Director of Nursing
Westwood Hills Nursing And Rehab
Poplar Bluff, MO
04.1992 - 04.2025
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained records management system to process personnel information and produce reports.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
Associate of Applied Science - Nursing
Three Rivers
Poplar Bluff, MO05-1990
Skills
- Staffing management
- Records management
- Resource allocation
- Regulatory compliance
- Conflict resolution
- Clinical supervision
Experience
Labor and delivery nurse for the first year after graduation. Proficient with starting IV’s.
References
References available upon request.
Timeline
Director of Nursing
Westwood Hills Nursing And Rehabilitation Center
05.1992 - 04.2025
Director of Nursing
Westwood Hills Nursing And Rehab
04.1992 - 04.2025
Associate of Applied Science - Nursing
Three Rivers
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