Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patty Shambaugh

Watertown,WI

Summary

I spent alot of my life caring for the "ill" and "elderly", as a CNA. I raised a son on my own while working at Mercy Hospital. My son is an adult now, I am married and I am looking for a job that fits into my life. I love working dayshift and having "most" weekends and holidays off to spend with my family.

I have read and I understand the requirements of the open position you have and feel I could fit in.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Continental Trucking Association
12.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Life Enrichment Assistant

Clearview
06.2022 - 12.2022
  • Performed assessments to determine individual limitations and strengths.
  • Managed load of multiple cases on consistent basis.
  • Documented and filed patient health reports and charts.
  • Prepared patients for self-management and decision-making responsibilities.
  • Established long and short-term goals for therapeutic services to encourage patient progress.
  • Contributed to a positive living environment by fostering strong relationships with residents, families, and staff.
  • Boosted social interaction among residents through facilitating group events and outings.
  • Enhanced residents'' quality of life by implementing engaging and diverse activities tailored to individual needs.
  • Collaborated with interdisciplinary teams to develop personalized care plans for each resident''s unique needs.
  • Promoted cognitive stimulation with thought-provoking games, puzzles, and memory exercises tailored to individual abilities.
  • Encouraged creative expression through art, music, and writing workshops designed for various skill levels.

Sterile Processing Technician

Watertown Regional Medical Center
03.2022 - 08.2022
  • Prepared trays, instrument packs and surgical sets.
  • Readied instruments for sterilization procedures and completed decontamination protocols.
  • Gathered and prepared instruments and surgical supplies.
  • Recorded results of biological and diagnostic tests.
  • Placed orders and restocked supplies for decontamination area.

Direct Support Professional

St. Coletta of Wisconsin
10.2021 - 03.2022
  • Maintained clean and well-organized environment for client happiness and safety.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Tracked and reported clients' progress based on observations and conversations.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Used approved crisis intervention techniques in emergency situations.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Assisted individuals in development of social skills to become integrated in community.
  • Assisted individuals in learning and developing new skills.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.

Sterile Processing Technician

Watertown Regional Medical Center
08.2018 - 07.2021
  • Prepared trays, instrument packs and surgical sets.
  • Readied instruments for sterilization procedures and completed decontamination protocols.
  • Gathered and prepared instruments and surgical supplies.
  • Recorded results of biological and diagnostic tests.
  • Placed orders and restocked supplies for decontamination area.

Certified Nursing Assistant

Watertown Regional Medical Center
08.2015 - 08.2018
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Supported non-ambulatory residents in range of motion exercises.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents in preparing for activities and social programs.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Certified Nursing Assistant

Mercy Hospital And Trauma Center
05.2001 - 08.2015
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Supported non-ambulatory residents in range of motion exercises.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Helped residents walk with or without self-help devices.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents in preparing for activities and social programs.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Education

Certified Rehabilitation Aide - Physical Rehabilitation Aide

Waubonsee Community College
Sugar Grove, IL
10.1995

Certified Nurse Aide - CNA

Rivershores Nursing And Rehabilitation
Marseilles, IL
03.1991

High School Diploma -

Seneca Township Highschool
Seneca, IL
05.1990

Skills

  • Wisconsin Nurse Aide Certification
  • CPR Certified
  • Matrix Software
  • Microsoft Word
  • Epic Software
  • Cardiac Telemetry

Most of my work history requires complex Customer Service Skills

I worked with some Intellectually Disabled Adults, very ill patients and their families I also had to be reliable and confident in my skills and work practices, preparing Surgical Instruments for many different cases for very particular Doctors

I pay close attention to detail and policies I work well on my own and enjoy working as a team

I enjoy knowing I did a great job, I am not afraid to ask questions and learn new skills

  • Information Security
  • Complaint Resolution
  • Report Generation
  • Paperwork Processing
  • Product Knowledge
  • Account Updating
  • Data Entry
  • Data Collection
  • Customer Relationship Management (CRM)
  • Proofreading
  • Order Processing
  • Customer Service

Timeline

Customer Service Representative

Continental Trucking Association
12.2022 - Current

Life Enrichment Assistant

Clearview
06.2022 - 12.2022

Sterile Processing Technician

Watertown Regional Medical Center
03.2022 - 08.2022

Direct Support Professional

St. Coletta of Wisconsin
10.2021 - 03.2022

Sterile Processing Technician

Watertown Regional Medical Center
08.2018 - 07.2021

Certified Nursing Assistant

Watertown Regional Medical Center
08.2015 - 08.2018

Certified Nursing Assistant

Mercy Hospital And Trauma Center
05.2001 - 08.2015

Certified Rehabilitation Aide - Physical Rehabilitation Aide

Waubonsee Community College

Certified Nurse Aide - CNA

Rivershores Nursing And Rehabilitation

High School Diploma -

Seneca Township Highschool

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Patty Shambaugh