Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patty Soltow

Medford,WI

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Travel Advisor

Self-employeed
03.2023 - Current
  • Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
  • Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
  • Booked transportation using booking engines , made hotel reservations and collected payments to optimize trip planning.
  • Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.

Assistant Manager

Cougar Enterprise ( Hardees )
11.1992 - 11.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Planned schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Pitched in to work line during busy periods or in place of sick employees.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Recruited and hired employees
  • Oversaw food preparation and monitored safety protocols.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Cleaned and organized kitchen, dining and service areas.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Utilized POS system to receive and process food and beverage orders.
  • Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
  • Stocked and rotated food items according to expiration dates.
  • Trained new staff on food preparation and safety procedures.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.

Front Desk Receptionist

Sleep Inn Hotel
03.2006 - 10.2006
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Education

Colby High School
Colby, WI

Skills

  • Employee Scheduling
  • Employee Performance Evaluations
  • Product and Service Knowledge
  • Task Delegation
  • Operations Management
  • Performance Reviewing
  • Money Handling
  • Recruiting and Interviewing
  • Cost Control
  • Food and Beverage Knowledge
  • Inventory Control
  • Training and Mentoring
  • Customer Assistance

Certification

Safe Serve Certified

Timeline

Travel Advisor

Self-employeed
03.2023 - Current

Front Desk Receptionist

Sleep Inn Hotel
03.2006 - 10.2006

Assistant Manager

Cougar Enterprise ( Hardees )
11.1992 - 11.2023

Colby High School

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Patty Soltow