Hi, I’m
Patricia Miller
Patient Service Specialist
Rapid City,South Dakota
Summary
Results oriented individual with a desire to do more than is expected. A reliable and dedicated self-starter with emphases on customer service, communication and a pronounced ability to work positively and effectively in diverse environments either independently or as a team member. Proficient in prioritizing daily work against assigned projects and requests, taking into consideration time deadlines and customer needs. Diligent in coordinating projects and persistent in achieving goals with a high degree of detail and efficiency.
Overview
16
years of professional experience
Work History
Complete Health Dental
Patient Service Specialist
05.2024 - Current
Job overview
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
Servall Linen & Supply
Reception/Front Office
05.2023 - 09.2023
Job overview
- Answer multi-line phones and transfer to appropriate departments and team members
- File service work orders and mail certified letters, write & mail welcome letters for new accounts
- Place call-in and online orders for supply & linen delivery orders
- Receive, separate and deliver mail to appropriate departments
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Denny Menholt Toyota
Reception/Front Office
03.2022 - 02.2023
Job overview
- Answer multi-line phones and transfer to appropriate departments and team members
- File service work orders and mail certified letters, write & mail welcome letters for new accounts
- Work with CDK for used car inventory
- Receive, separate and deliver mail to appropriate departments
- Run errands and bank deposits using company vehicles.
Cornerstone Animal Clinic
Reception/Veterinary
08.2020 - 09.2021
Job overview
- Receive new client forms, set up patients in Cornerstone system with pro
- Greet all clients and pets when coming in for day care, surgery, or office visit
- Schedule follow-up visits, collect payments by cash, checks, credit cards and care credit making sure to balance at end of shift
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Meiners Animal Clinic
Reception/Veterinary
11.2019 - 08.2020
Job overview
- Answer multi-line phones and transfer to appropriate departments and personnel
- Greet all clients and pets when coming in for day care, surgery, or office visit
- Schedule follow-up visits, collect payments by cash, checks, credit cards and care credit making sure to balance at end of shift
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
Good Samaritan Hospital
Monitor Technician
07.2018 - 02.2019
Job overview
- Monitor heart rhythm of patients on the Telemetry unit, special care units, and Epilepsy Monitoring Units
- Assures that the monitors are always covered by personnel qualified to evaluate cardiac rhythms.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Supported effective decision-making by providing real-time updates on significant rhythm changes to healthcare providers.
- Demonstrated commitment to continuous professional development by attending relevant courses and workshops related to cardiac monitoring practices.
- Established effective communication channels with nursing staff for seamless coordination during emergency situations.
Wyoming Medical Center
Monitor Technician
10.2015 - 05.2017
Job overview
- Monitor heart rhythm of patients on the Telemetry unit, special care units, and Epilepsy Monitoring Units
- Detects abnormal patterns or variances using telemetry monitoring equipment
- Assures that the monitors are always covered by personnel qualified to evaluate cardiac rhythms.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Supported effective decision-making by providing real-time updates on significant rhythm changes to healthcare providers.
- Demonstrated commitment to continuous professional development by attending relevant courses and workshops related to cardiac monitoring practices.
- Established effective communication channels with nursing staff for seamless coordination during emergency situations.
Centura Health
Monitor Technician
12.2010 - 10.2015
Job overview
- Monitor heart rhythm of patients on the Telemetry unit, special care units, and Epilepsy Monitoring Units
- Detects abnormal patterns or variances using telemetry monitoring equipment
- Assures that the monitors are always covered by personnel qualified to evaluate cardiac rhythms.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Supported effective decision-making by providing real-time updates on significant rhythm changes to healthcare providers.
- Demonstrated commitment to continuous professional development by attending relevant courses and workshops related to cardiac monitoring practices.
- Established effective communication channels with nursing staff for seamless coordination during emergency situations.
Mountain Vista Medical Center
Monitor Technician
01.2008 - 12.2010
Job overview
- Monitor heart rhythm of patients on the Telemetry unit, special care units, and Epilepsy Monitoring Units
- Records rhythm strips according unit requirements
- Assures that the monitors are always covered by personnel qualified to evaluate cardiac rhythms.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Supported effective decision-making by providing real-time updates on significant rhythm changes to healthcare providers.
- Established effective communication channels with nursing staff for seamless coordination during emergency situations.
- Contributed to quality improvement initiatives focused on enhancing monitor technician-related processes and procedures.
Education
Colorado Technical University - online
Associates in Health Science
01.2013
University Overview
GPA: 3.85 (With Honors)
Skills
Appointment Scheduling
Patient confidentiality
Healthcare Systems Knowledge
Insurance Verification
Professionalism and Ethics
Medical Terminology
HIPAA Compliance
Customer Service
Patient Registration
Patient check-in
Relationship Building
Phone and Email Etiquette
Flexible Schedule
Registration and Admissions
Calm and Effective Under Pressure
Reliability and Dedication
Caring and Empathetic
Payment Collection
Timeline
Patient Service Specialist
Complete Health Dental
05.2024 - Current
Reception/Front Office
Servall Linen & Supply
05.2023 - 09.2023
Reception/Front Office
Denny Menholt Toyota
03.2022 - 02.2023
Reception/Veterinary
Cornerstone Animal Clinic
08.2020 - 09.2021
Reception/Veterinary
Meiners Animal Clinic
11.2019 - 08.2020
Monitor Technician
Good Samaritan Hospital
07.2018 - 02.2019
Monitor Technician
Wyoming Medical Center
10.2015 - 05.2017
Monitor Technician
Centura Health
12.2010 - 10.2015
Monitor Technician
Mountain Vista Medical Center
01.2008 - 12.2010
Colorado Technical University - online
Associates in Health Science
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