Patty Tan
Staten Island
Summary
Dynamic and detail-oriented professional with extensive experience at Eastern Comprehensive Medical Services. Proficient in appointment scheduling and patient record management, ensuring seamless operations. Adept at coordinating with medical staff and delivering exceptional patient care, fostering a welcoming environment. Strong knowledge of EMR systems combined with excellent communication skills enhances patient interactions.
Overview
15
15
years of professional experience
Work History
Front Desk Medical Receptionist
Eastern Comprehensive medical services
New York
06.2019 - Current
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using electronic health record systems effectively.
- Verified patient insurance information and collected necessary documentation.
- Answered phone calls promptly and addressed patient inquiries professionally.
- Coordinated with medical staff to ensure smooth patient flow throughout the day.
- Maintained organized medical records and ensured confidentiality compliance.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
Home Health Aide
American Business Institute
Flushing
02.2017 - 04.2019
- Assisted clients with daily living activities and personal care needs.
- Monitored patient health and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules and protocols.
- Educated clients on health management and wellness strategies during visits.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained cleanliness and safety in client living environments.
- Assisted clients with bathing, dressing, and incontinence care.
Dental Assistant
Modern Dental Center
New York
06.2010 - 12.2014
- Prepared treatment rooms for patient procedures and maintained cleanliness.
- Assisted dentists during examinations and procedures with necessary instruments.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Managed patient records using dental software to ensure accurate information.
- Processed dental radiographs and ensured safety protocols were followed.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Education
High School Diploma -
College of Staten Island
Staten Island, NYSkills
- Appointment scheduling
- Patient record management
- Medical office procedures
- Patient coordination
- EMR / EHR
- Patient scheduling
- Microsoft office
Languages
Chinese (Cantonese)
Professional
Chinese (Mandarin)
Professional
English
Limited
Timeline
Front Desk Medical Receptionist
Eastern Comprehensive medical services
06.2019 - Current
Home Health Aide
American Business Institute
02.2017 - 04.2019
Dental Assistant
Modern Dental Center
06.2010 - 12.2014
High School Diploma -
College of Staten Island
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