Patty Tyson

• Retention: Finding the right resolution for my customer in a timely manner to retain their business.
• Combined Billing: Investigating billing issues in a timely manner between mobility and landline.
• Tech Support: Troubleshooting different phones from TDMA, GSM, Android and iOS operating systems.

I worked with multiple computer systems. Maintained an above average retention rate along with quality assurance and the ability to de-escalate an irate customer and maintain above average AHT (average handle time).

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 4 flat beds.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.