Patty Westlund

• Complete knowledge of company's products and customer's protocols.
• Answered constant flow of customer calls promptly to avoid on hold wait times.
• Actively listened to customers, handled concerns quickly and communicated major issues to the account manager.
• Processed orders via phone an online to dispatcher for immediate deliveries.

• Assisted in receiving patient medical records.

Processing all incoming records by credit card payment.

• Followed up with hospitals, doctor's offices etc to check on medical record requests progress.
• Documented all follow up inquiries

• Answered constant flow of customer calls with minimal wait times.
• Monitored patient's needs for product on a monthly basis.
• Entered all orders for patients
• Contacted doctor's on behalf of patients for updated prescriptions and or certificate of medical necessity