Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Pattye Holliday

Cordova,TN

Summary

Dynamic, team oriented, bring a strong attention to detail and an ability to effectively manage multiple tasks and priorities. Dedicated to representing my organization, leadership, and colleagues with loyalty and integrity. My problem-solving skills are especially strong in high-pressure situations, ensuring that I maintain focus and composure. Value both professional and personal interactions, recognizing the importance of clear communication and adherence to established policies to consistently deliver the highly standard of care.

Overview

26
26
years of professional experience

Work History

Operations Support Coordinator

Pfizer
05.2019 - Current
  • Champion continuous improvement efforts to optimize processes, reduce costs, increase quality, and improve customer satisfaction
  • Support management in implementing process improvement initiatives for small to mid-size projects
  • Monitor and maintain the accuracy of Pfizer’s US/PR pharmaceutical price list, including management of the US Price List platform and updates for new launches, product changes, and supplemental documents
  • Identify and implement enhancements to improve accuracy and efficiency of the price list management PLATFORM AND communicate product and pricing information to customers
  • Serve as the primary point of contact for interactions between Pfizer and third-party price provider organizations, ensuring timely and accurate product listings
  • Coordinate multiple price revision cycles annually, adhering to Sarbanes-Oxley (SOX) compliance, and collaborate with auditors to ensure adherence to internal controls
  • Support business continuity efforts by assisting in the development of disaster recovery strategies and collaborating with management to ensure seamless operations during disruptions
  • Train and mentor colleagues on the US Price List Management platform and update Standard Operating Procedures (SOPs) and job aids
  • Act as the first line of defense for technical issues related to the price list management application, resolving inquiries and coordinating with technology stakeholders for issue resolution
  • Provide operational support and training for customer service teams, assisting with escalated customer inquiries and supporting special projects as assigned
  • Collaborate with various stakeholders to manage product introductions, market returns, and discontinuations, ensuring alignment with business expectations
  • Assist management in troubleshooting customer inquiries, providing operational support for customer service, and generating business intelligence reports

Master Data Quality Analyst

SMITH &NEPHEW
10.2016 - 02.2019
  • Created and maintained Standard Operating Procedures (SOPs) for department-wide distribution across SAP platforms
  • Managed and prioritized GBS MDM mailbox requests, ensuring adherence to SLAs
  • Coordinated and resolved processing/reporting and field conflict issues within the MDM team
  • Executed item master data transactions, including creation, amendment, and extension of materials, vendors, customers, and other key data elements
  • Participated in data harmonization activities and process improvement workshops
  • Identified policy gaps and escalated issues to the Data Quality Organization (DQO) for resolution
  • Implemented best practices and standards for material master data quality, auditing, and cleansing

Data Quality Process Administrator

SMITH &NEPHEW
04.2012 - 10.2016
  • Responsible for writing, monitoring, executing, and evaluating application tests and scripting languages to validate software functionality
  • Collaborated with business partners to formulate test plans, prepare test cases, execute tests, and document/report results across all SDLC phases (Functional, Systems Integration, and User Acceptance Testing)
  • Supported ticket implementation using ServiceNow (Incident Management System)
  • Managed Winshuttle licenses and performed data quality analysis using Informatica scorecards
  • Over 5 years of experience in functional testing, quality assurance, data analysis, and business analysis
  • Experience with international projects, including SAP ERP system conversions

Field Analyst Inventory Technology

SMITH &NEPHEW
10.2000 - 12.2011
  • Analyzed and audited physical inventory levels at US field offices to ensure accuracy
  • Reconciled inventory consignments for hospitals and warehouse facilities
  • Generated and maintained reports to optimize inventory counts, improving management and reducing waste
  • Ensured compliance with FDA procedures, documentation, and security controls
  • Reconciled Instrument Access program inventory and corrected discrepancies
  • Managed implant inventory reconciliations in SAP to improve purchase order processes
  • Developed process instructions and procedural techniques for improved efficiency
  • Collaborated with IT, management, manufacturing, and customer service teams to enhance operational performance

Customer Service Representative

SMITH &NEPHEW
02.1999 - 09.2000
  • Processed orders for shipment from sales offices, sales reps, and hospitals
  • Maintained comprehensive knowledge of products and services to address inquiries accurately
  • Resolved an average of 75-100 calls daily from various stakeholders, consistently meeting performance benchmarks in speed, volume, and accuracy

Education

Bachelor's Degree - Organizational Leadership

Union University
Jackson, TN

Associate degree - Business Administration & Management, General

Northwest Mississippi Community College
Southaven, MS
01.2007

Skills

  • Proficient in SAP
  • Proficient in Salesforce
  • Proficient in Microsoft Office
  • Proficient in Informatica
  • Experience with development and test automation frameworks in HPALM
  • Excellent verbal communication skills
  • Excellent written communication skills
  • Strong understanding of test automation
  • Strong understanding of reporting using HPALM
  • Familiar with web technologies
  • Familiar with HTTP
  • Familiar with XML
  • Familiar with HTML

Timeline

Operations Support Coordinator

Pfizer
05.2019 - Current

Master Data Quality Analyst

SMITH &NEPHEW
10.2016 - 02.2019

Data Quality Process Administrator

SMITH &NEPHEW
04.2012 - 10.2016

Field Analyst Inventory Technology

SMITH &NEPHEW
10.2000 - 12.2011

Customer Service Representative

SMITH &NEPHEW
02.1999 - 09.2000

Bachelor's Degree - Organizational Leadership

Union University

Associate degree - Business Administration & Management, General

Northwest Mississippi Community College
Pattye Holliday