Patty Green
Lexington,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Tech Support Contractor
Cleveland Clinic
12.2020 - 03.2023
- Provided real-time support to everyday users of MyChart healthcare web based program.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Maintained records, logs and lifecycle documentation of work requests.
Customer Care
School Specialty
08.2020 - 12.2020
- First line of contact for customer or sales reps regarding orders, returns, shipments and education products and services
- Partnered with associates and/or School Specialty franchises to assure customers’ expectations were exceeded
- Identified and resolved underlying root causes through research and analysis
- Responded to customer inquiries and followed through to completion, accurately and within customer timeframes
- Diffused difficult customer situations in a professional manner.
Engagement Specialist
Medica
10.2019 - 07.2020
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Received payments via credit card or check by phone
- Often assisting with payment planning and resolving accounts general accounting inquiries regarding their insurance premium payments.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Director of Technology
City Of Ashland
Ashland, Ohio
07.2013 - 03.2018
- Responsible for 35 departments throughout the city including police, fire,water/sewer, finance and tax department facilities
- Sr. Project Administrator for upgrades to city wide phone system using Avaya IP systems. e
- Conversion of legacy servers to Esxi servers using Vmware software. Combined over 23 servers to 1 Esxi virtual operating system
- Created standards, procedures and processes for the data center, backups and offsite backups
- Installed and configured LabTech help desk software for all employees
Asst. Technology Coordinator
Crestview Local School District
, SD
08.2008 - 07.2013
- Integrated iPad carts for the elementary grade levels and worked with students and teachers to customize the technology for age appropriate applications
- Set up, installed and provided training for virtual desktops grades K-12
- Assisted with server builds, maintenance and datacenter management
- Discussed current research and significant developments in technology education at national level with lead administration.
- Maintained inventory data of computer hardware and software throughout district.
- Delivered leadership and technical expertise to personnel with planning and evaluation of effective instructional technology throughout district.
- Made district recommendations for instructional technology, software and audio-visual materials to meet budget requirements.
Education
Associates - Business Administration
Briarcliffe College
01.1994
Skills
- Verbal and Written Communication
- Collaborative Team Player
- Hardware and Software Repair
- Customer Service Support
- Interpersonal Skills
- User Training Expertise
- Database Management
- Incoming Call Management
- Positive and Upbeat
- Remote Technical Support
- Problem Solving
References
References Available Upon Request
Timeline
Tech Support Contractor
Cleveland Clinic
12.2020 - 03.2023
Customer Care
School Specialty
08.2020 - 12.2020
Engagement Specialist
Medica
10.2019 - 07.2020
Director of Technology
City Of Ashland
07.2013 - 03.2018
Asst. Technology Coordinator
Crestview Local School District
08.2008 - 07.2013
Associates - Business Administration
Briarcliffe College
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