Patty Preston
Liaison
Denver,CO
Summary
Reliable and upbeat liaison successful at promoting excellence in daily customer service, employee loyalty, satisfaction and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Proven experience managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Fleet Maintenance Liaison, DEN
City And County Of Denver
12.2015 - Current
- Developed new initiatives and implemented standardized fleet design to control costs for fleet of 1800 plus light, medium and heavy duty vehicles.
- Collaborated with maintenance team and effectively delegated assignments to optimize processes.
- Worked with drivers and company personnel to resolve service issues, routing and planning and mechanical problems.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Maintained database systems to track and analyze operational data.
- Conducted analysis of fleet operations to make recommendations for continuous improvement.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Supervised annual equipment preventative maintenance campaigns to drive improved inventory and increase equipment longevity. Reduced time expediting PM service by 53% by implementing vehicle coordinator program.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Documented equipment transfers and sales details for accurate record keeping.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Performed administrative duties such as cost estimates and accident repair reviews.
- Managed inventory, assets and customer pools to balance equipment utilization.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities. Reduced non-compliance in PM program in first year.
Traffic Control Supervisor,Red Rocks Amphitheater
Argus Event Staffing
03.2021 - 06.2023
- Supervised 20-50 employees check in and scheduled hours, verified work assignment for deployment, provided company Personal Protective Equipment and day of event instructions to each team member.
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
- Used traffic cameras to monitor and manage traffic flow and enforce traffic laws.
- Served as informational resource for community, answering questions about traffic ordinances and policies and addressing questions and complaints.
- Gathered and compiled data from hand count sheets, machine count tapes or radar speed checks and coded data for computer input.
- Responded to citizen complaints to address community concerns and maintain public trust.
- Conducted research on traffic delays and issues, taking notes on timing, vehicle volume and vehicle speed.
- Maintained multiple traffic control closures for pilot car operation, lane and road closures and detoured routes to support crews working along public right-a-way.
- Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
- Maintained traffic control plans for average 3000-4000 vehicles during each event for proper management of traffic during construction and events.
- Inspected traffic control devices to verify functionality, placement and safety compliance.
Command Center Operator-Red Rocks-Denver Coliseum
Argus Event Staffing
11.2005 - 03.2021
- Executed day-to-day functions of command center.
- Successfully executed command post requirements for more than 200 events annually.
- Liaised with stakeholders to serve as information system for all internal departments as well as high-profile clients.
- Skilled at working independently and collaboratively in team environment.
- Paid attention to detail while completing assignments.
- Conveyed communication between personnel and base.
- Monitored communications to detect important information related to current and planned event operations.
- Helped implement evacuation plans, coordinating teams and resources to swiftly respond to problems.
- Trained personnel in important first response procedures.
- Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Coordinated with local authorities to smoothly manage disaster response.
- Assisted with future event planning by compiling and evaluating important operations data.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proven ability to learn quickly and adapt to new situations
- Established culture of safety within command center by enforcing strict adherence to guidelines and regulations set forth by industry standards and company policies.
- Maintained vigilance over facility grounds, identifying potential hazards or breaches in security protocol.
- Developed strategic plans to warn, control and evacuate personnel and general public from critical zones.
Education
Certificate - Flagger And Traffic Control Certification
ATSSA
Denver, CO08-2003
Certificate - Supervisor Development Program
Argus Event Staffing
Denver, CO07-2022
Certificate - Sales And Marketing Education
Regis University
Denver, CO09-2022
Skills
- Organization
- Microsoft applications proficiency
- Strategy development
- Problem-Solving
- Planning and Coordination
- Clerical Support
- PPE Compliance
- Multitasking Abilities
- Active Listening
- Community Relations
- Assessment capabilities
- Team Collaboration
- Verbal and written communication
- Influencing skills
- Incidents management
Affiliations
- ATSSA Colorado Flagger A1000115166
- City and County Denver Merchant Guard 2001-2017
Timeline
Traffic Control Supervisor,Red Rocks Amphitheater
Argus Event Staffing
03.2021 - 06.2023
Fleet Maintenance Liaison, DEN
City And County Of Denver
12.2015 - Current
Command Center Operator-Red Rocks-Denver Coliseum
Argus Event Staffing
11.2005 - 03.2021
Certificate - Flagger And Traffic Control Certification
ATSSA
Certificate - Supervisor Development Program
Argus Event Staffing
Certificate - Sales And Marketing Education
Regis University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
I am a Denver native, I love my city!
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balancePaid time offFlexible work hoursWork from home optionSimilar Profiles
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