Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
OperationsManager
Pau Lian

Pau Lian

Co-Manager
Stevens Point,WI

Summary

Experienced Area Manager with three years in Hissho Sushi and forward-thinking, analytical approaches to meet business challenges. Skilled in spearheading promotions and special events. Open and clear communication with franchisees and forward-thinking approached. Generated 166.66% in higher ticket averages by training franchisees and suggested upselling techniques.

Overview

6
6
years of professional experience

Work History

Contractor

Sushi With Gusto Inc,
Stevens Point, WI
02.2018 - Current
  • Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
  • Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
  • Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
  • Maintained well-organized mise en place to keep work efficient and consistent.
  • Supervised and enhanced workers of 3 persons team producing more than 200 sushi packages per day.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Developed and cooked exciting, memorable dishes that brought new customers into establishment and bolstered sushi sales revenues from $3000/weekly to $8000/weekly sales.

Area Manager

Hissho Sushi
Charlotte, NC
01.2015 - 01.2018
  • Enhanced business productivity by training franchises and theirs helpers to servers on best practices and protocols.
  • Determined business needs by acquiring client feedback for process improvements.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Quarterly inspected of business locations and enforced company standards completeness and report.
  • Communicated with franchisees and helped them for increase sales and business success with the company's standards.

Education

GED -

Mid Michigan Community College
Harrison, MI
11.2020 - 11.2020

Associate of Science - Electrical Power Engineering

Mid-State Technical College
Wisconsin Rapids, WI
08.2020 - Current

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Safety knowledge

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Timeline

GED -

Mid Michigan Community College
11.2020 - 11.2020

Associate of Science - Electrical Power Engineering

Mid-State Technical College
08.2020 - Current

Contractor

Sushi With Gusto Inc,
02.2018 - Current

Area Manager

Hissho Sushi
01.2015 - 01.2018

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Pau LianCo-Manager