Ashley Elizabeth Paugh
Executive Assistant
Yuma,AZ
Summary
Organized and efficient Executive Assistant with 16+ years of experience supporting top-tier executives in finance, insurance, and commercial real estate. Skilled in document digitization, office modernization, and data organization for enhanced productivity. Highly regarded for effectively managing complex functions which requires stellar multi-tasking abilities.
Overview
16
16
years of professional experience
Work History
Executive Assistant to the Chief Executive Officer
E-Z Indii
04.2011 - 05.2024
- Delivered optimal administrative, customer service, and account management support.
- Managed daily invoices, lease agreements, data reports, and financial reports.
- Opened, read, and replied to all e-mails, letters, and correspondence on behalf of our senior executives (i.e., the CEO and COO).
- Coordinated meeting & work schedules for both staff members and executives.
- Managed and tracked expenses to meet company budget requirements.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Entered customer information and updates into CRM database to track potential leads & customer interactions in order to propel sales opportunities.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Followed proper accounting and bookkeeping procedures to support audits.
- Leveraged word processing software to create proposals, letters and memos.
- Created and maintained computer and paper-based filing & organization systems for: financial records, taxes, employee files, company policy documentation, customer files, current lease agreements, potential sales lead interactions, and all other documentation.
- Facilitated communications by forwarding emails, transferring calls, and frequently updating files containing summaries of all business-related interactions.
- Took detailed notes during critical meetings and conferences in order to distribute summarized reports to senior executives.
- Coordinated senior executive’s vacation time, business-related travel, and day-to-day meeting schedules.
- Updated and implemented executive support-related processes & company policy changes, closely monitoring the subsequent effects.
- Researched, prepared data, and designed PowerPoint presentations for monthly divisional meetings with senior executives.
- Tackled and addressed top level, high-priority issues with the utmost professional, administrative discretion.
Customer Support Supervisor
Concentrix
02.2018 - 09.2023
- Drove customer escalations to resolution by engaging directly with clients.
- Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction.
- Analyzed reports, call monitoring, surveys and vendor relations to refine and maintain workflows and procedures,
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Liaised with cross-functional departments to train customer support team on products and services and troubleshooting techniques.
- Reviewed all insurance policy coverage change requests submitted. Analyzed data for completeness and accuracy while resolving discrepancies.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Supported senior leadership by delivering tri-weekly status updates & performance reports for continuous improvement.
- Created operational protocols and customer service processes to improve staff performance.
- Retained top talent by conducting bi-weekly performance evaluations to formulate corrective action and training.
- Supported senior leadership by delivering bi-monthly status updates and performance reports for continuous improvement.
Education
Bachelor of Science - Business Analytics
Indiana University Northwest
Gary, IN05.2023
Skills
Strong Data Entry Proficiency: Experienced in accurately inputting text-based and numerical information from various source documents Proven track record of maintaining high accuracy and confidentiality in data entry tasks
Database Management: Skilled in using databases and customer management software, ensuring data is compiled, verified, and sorted correctly Proficient in generating reports and performing backup operations
Detail-Oriented: Exceptional attention to detail in reviewing data for deficiencies or errors and correcting any incompatibilities Committed to maintaining the highest level of data accuracy
Analytical Skills: Capable of researching and obtaining further information for incomplete documents, ensuring comprehensive and precise data records
Remote Work Efficiency: Demonstrated ability to work remotely with a high degree of self-motivation, time management, and discipline Adaptable to a flexible work environment while maintaining productivity
Customer Success Expert: Strong grasp of customer success principles, enhancing the ability to manage customer and account data effectively
Commitment to Confidentiality: Dedicated to maintaining the confidentiality and security of sensitive data, ensuring compliance with company policies and regulations
Technical Skills: Proficiency in Microsoft Office (365) Suite, particularly Excel, and other relevant data entry and management tools Familiarity with generating and storing work in designated digital locations
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