Paul Abeyesekera
Summary
As an adept team player with a keen eye for detail, I excel in managing multiple projects with precision. Although my project management experience is growing, my proficiency in organizing, executing strategic product plans, and driving product development processes demonstrates a strong foundation. My ability to conduct thorough market research, analyze trends, and communicate effectively positions me uniquely for the role of Product Manager. I'm committed to contributing to the organization's success through insightful analysis, innovative product positioning, and meticulous attention to product lifecycle management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Analyst II
SchoolsFirst Federal Credit Union
2018.04 - Current
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Sets and monitors annual objectives for fraud prevention tools, generating regular reports to assess progress and effectiveness.
- Collaborates across departments to streamline product development processes, focusing on evaluation, implementation, and post-launch support for fraud detection tools.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Sets and monitors annual objectives for fraud prevention tools, generating regular reports to assess progress and effectiveness..
Payment Systems Security Supervisor
SchoolsFirst Credit Union
2018.04 - 2020.10
- Monitor real time queues and identify high risk transactions within the card portfolio.
- Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
- Identify system improvements to prevent fraudulent activities.
- Recommend anti-fraud processes for changing transaction patterns and trends.
- Generate suspicious activity reports and risk management reports for Vice President.
- Use statistical methods to analyze data and generate useful business reports.
- Work with management team to create a prioritized list of needs for each business segment.
- Work with departmental managers to outline the specific data needs for each business method analysis project.
- Use data to create models that depict trends in the customer base and the consumer population as a whole.
Relationship Manager
Bank Of America
2017.02 - 2018.04
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Learn and understand technology to assist customers with self-service needs.
- Exceeding goals in a customer-centric, results-driven environment.
- Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a
commitment to providing personalized service.
- Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration.
- Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements.
Product Package Analyst
Australia New Zealand Bank
2016.01 - 2016.07
- Deliver against all package portfolio targets (market share, retention, revenue)
- Manage team's day to day package positioning including maintenance of the central repository.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Manage delivery of approved package portfolio initiatives and operations.
- Manage package portfolio analysis to support strategies and targets.
- Manage automated IT solution for ongoing management of packages through analysis and delivery of initiatives.
- Support identification of any package offerings that need remediation.
Performance & Planning Analyst
Australia New Zealand Bank
2015.05 - 2016.01
- Lead design, develop and implement new reporting and data capture tools.
- As a subject matter expert recommend improvements to existing reporting and processes based upon knowledge of systems, data and processes.
- Manage and develop streamlined processes and reporting to ensure that effective output and distribution of reports are delivered to key stakeholders within the business.
- Contribute to quality and insightful management information for Wealth that is simple and enhance productivity.
- Lead review processes from a customer perspective to identify improvement opportunities to client experience.
- Manage extracts and maintain large data for Mobile, IB and Txt banking platform.
- Develop and provide customer insights on digital apps and customer trends.
Education
Graduate Diploma in Big Data Analytics - Data Analytics
DeVry University
Downers Grove, IL12.2022
Bachelor of Business Studies (Major in Finance). - Finance & Marketing
Massey University
Auckland New Zealand09.2006
Skills
Aha! Product Management Professional Certificate
Excel
Power BI: Dashboards
Power Apps: Building Data-Driven Apps
Microsoft Power Automate
Atlassian Agile Project Management Professional Certificate
Technical Product Management
Aha! Product Management Professional Certificate
Accomplishments
Bank of America West Sacramento Q3 highest mortgage referrals.
Bank of America Davis center highest sales in second month of starting work.
ANZ Bank Business Banking High Achievers nominee
AUSTRALIA NEW ZEALAND BANK
Certification
- Technical Product Management
- Power BI: Dashboards
- Power Apps: Building Data-Driven Apps
- Microsoft Power Automate
- Atlassian Agile Project Management
Professional Certificate
- Aha! Product Management
Professional Certificate
Timeline
Business Analyst II
SchoolsFirst Federal Credit Union
2018.04 - Current
Payment Systems Security Supervisor
SchoolsFirst Credit Union
2018.04 - 2020.10
Relationship Manager
Bank Of America
2017.02 - 2018.04
Product Package Analyst
Australia New Zealand Bank
2016.01 - 2016.07
Performance & Planning Analyst
Australia New Zealand Bank
2015.05 - 2016.01
Graduate Diploma in Big Data Analytics - Data Analytics
DeVry University
Bachelor of Business Studies (Major in Finance). - Finance & Marketing
Massey University
- Technical Product Management
- Power BI: Dashboards
- Power Apps: Building Data-Driven Apps
- Microsoft Power Automate
- Atlassian Agile Project Management
Professional Certificate
- Aha! Product Management
Professional Certificate
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