Paul Agbahor

Workforce Planning & Forecasting Scheduling & Staffing Performance Monitoring & Reporting Labor Optimization & Cost Control Tools, Systems & Process Improvement Stakeholder Collaboration Compliance & Governance Continuous Improvement

• Analyze historical data, trends, and business drivers to forecast workload and staffing requirements.
• Develop short-, medium-, and long-term workforce plans aligned with operational and strategic goals.
• Partner with operations and leadership to anticipate volume fluctuations and resource needs.
• Model staffing scenarios to support business decisions and contingency planning.
• Create and maintain accurate staff schedules to meet service level and productivity targets.
• Optimize schedules to balance operational coverage, labor costs, and employee availability.
• Manage intraday adjustments, including real-time staffing changes and reassignments.
• Monitor adherence to schedules and address exceptions proactively.
• Track key workforce metrics such as service levels, utilization, shrinkage, productivity, and overtime.
• Prepare and distribute regular reports, dashboards, and insights for stakeholders.
• Identify performance gaps and recommend corrective actions.
• Ensure data accuracy and integrity across workforce systems.
• Analyze labor costs and recommend strategies to improve efficiency and reduce waste.
• Monitor overtime, absenteeism, and attrition trends.
• Support budget planning and labor expense forecasting.
• Ensure staffing decisions align with financial targets.
• Maintain and optimize workforce management tools and systems.
• Ensure workforce processes comply with policies, labor laws, and contractual requirements.
• Identify opportunities for automation and process improvements.
• Document workforce management procedures and best practices.
• Collaborate with operations, HR, finance, and leadership to align workforce strategies.
• Provide workforce insights to support decision-making at all levels.
• Communicate staffing plans, changes, and impacts clearly to stakeholders.
• Support change management initiatives related to workforce operations.
• Ensure adherence to labor regulations, union agreements, and internal policies.
• Maintain audit-ready workforce records and documentation.
• Support regulatory and internal audits as required.
• Analyze trends and root causes to drive continuous improvement initiatives.
• Benchmark workforce performance against industry standards.
• Support training and development initiatives related to workforce planning and execution.

• Obtain storage location information from the merchandise database to assist in locating them.
• Pick items from storage areas using pallet jacks for large boxes, and transport them to designated areas.
• Ascertain that all picked and packed items are properly recorded into the Amazon database.
• Arrange all incoming shipments in designated storage areas according to established protocols.
• Locate items in storage areas and compare the information on them with work orders to ensure conformance.
• Check items to ensure that they are in good condition and conform to quality specifications.

• Ensuring passenger and aircraft safety
• Ensuring passenger satisfaction, enhancing ground product quality
• Appropriate check-in of passengers in accordance with IATA and airline standards and procedures
• World tracer web
• Provide product and service information to assist customers in making a decision about a product to buy
• Selling the company’s products and services
• With Lufthansa German Airlines, Emirates Airline, Qatar airways, World tracer for Rwanda Air (Nahco Baggage)

• Answer and direct phone calls
• Organize and schedule appointments and pick-ups
• Assessment and payment of salaries and wages, income and expenditure
• Develop and maintain filing system
• Update and maintain office policies and procedures