Summary
Overview
Work History
Education
Skills
References
Timeline
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Paul Albitres

Stamford,CT

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Guest Services Lead

Northeast Athletic Center
Norwalk, CT
09.2021 - Current
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained up-to-date knowledge of company products and services.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organize and Manage a total of 5 employees working the front desk.

Cashier

Heights Pizza
Darien , CT
09.2019 - 10.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Coach

Overtime Athletics
Norwalk, CT
09.2015 - 08.2018
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
  • Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
  • Analyzed performance data to identify areas of improvement for individuals or teams.
  • Assessed player abilities and assigned positions according to individual strengths.

Education

Some College (No Degree) - Computer Engineering Technology

University of Connecticut
Stamford, CT

Some College (No Degree) - Accounting

Norwalk Community College
Norwalk, CT

Skills

  • Employee Scheduling
  • Recruiting and Interviewing
  • Employee Performance Evaluations
  • Staff Supervision

References

  • Jeb Backus, General Manager of Northeast Athletic Center. Former Lead Security Officer of BLT Management of S1 and S2. Jeb@neathleticcenter.com (203)-843-5197
  • Frank Criscuolo, Manager of Heights Pizza. (914)-552-1451

Timeline

Guest Services Lead

Northeast Athletic Center
09.2021 - Current

Cashier

Heights Pizza
09.2019 - 10.2022

Coach

Overtime Athletics
09.2015 - 08.2018

Some College (No Degree) - Computer Engineering Technology

University of Connecticut

Some College (No Degree) - Accounting

Norwalk Community College

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Paul Albitres