Nicole Alexander

• Conducted performance reviews for all direct reports.
• Recruited, trained and supervised new staff members in accordance with established guidelines.
• Provided leadership and guidance to Patient Access staff.
• Act as a Charge lead for nights/weekend shifts in the Emergency Room
• Rotate on call with other managers/administration
• Register ER/ Induction patients

Mangaged Non-emergent and emergency (911) calls for the jursidiction of Longmont

Managed animal control calls for the juridiction of Longmont

Familiarized with Viper phone system

Assisted physicians with internal transfers within the Centura system and external transfers from outside health care systems into Centura

Managed physician daily schedules for on-call providers for 13 hospitals

Partnered with "Flight for Life" to coordinate critcal care transports

Experience with "Epic" documentation program

Experience with Avtec phone/computer system

• Arranged in house admissions from Emergency physicans to internal care physicians
• Compiled physical and digital documents, charts and reports to meet business and patient need.
• Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
• Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
• Assisted in quartly nurse audits
• Arranged ambulance transports for external transfers
• Filtered public phone calls incoming to the emergency department

• Verified demographics and insurance information to register patients in computer system.
• Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Processed patient responsibility estimate determined by insurance at pre-registration.
• Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
• Documented and managed patient information using Epic and Meditech
• Applied HIPAA Privacy and Security Regulations while handling patient information.
• Assembled registration paperwork and placed identification bands on patient.
• Submitted fees and claims to insurance companies manually or digitally.
• Created billing accounts for "Flight for Life"