Dynamic RN Nurse Navigator at Medstar Washington Hospital Center, adept at enhancing patient satisfaction through empathetic communication and effective discharge coordination. Leveraged patient assessment skills to devise individualized care plans, resulting in improved health outcomes and seamless transitions post-hospitalization. Committed to advocating for patients and fostering collaborative relationships with interdisciplinary teams.
Overview
10
10
years of professional experience
Work History
RN Nurse Navigator
Medstar Washington Hospital Center
02.2011 - 07.2021
Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
Administered medications via subcutaneous and intramuscular injections and monitored responses.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions posthospitalization.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Scheduled appointments, educational meetings, and follow-ups for patients and family members.
Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
Completed timely reports and coordinated with insurance companies for approval and authorization.
Enhanced patient experience by providing personalized care and addressing individual needs.
Deputy Administrator and Director, Center for Program Integrity at Centers for Medicare and Medicaid ServicesDeputy Administrator and Director, Center for Program Integrity at Centers for Medicare and Medicaid Services