Paul Andrews Jr
Colorado Springs,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Village 7 Liquors
Colorado Springs, CO
05.2023 - 12.2023
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed daily banking activities such as deposits and withdrawals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
Kennel Assistant
Precious Pals
City, State
01.2020 - 04.2023
- Provide care and basic needs of all animals in the store to include clean, disinfect, and maintain kennel, and cages as often as is necessary to ensure no kennels and cages are soiled and odors are not apparent
- Perform general cleaning in other areas to control the spread of didisease.Bathegroom, and provide tender loving care of animals
- Obtain stool and urine samples
- Feed and score eating habits of animals
- Give animals medications as needed
- Observe animals appearance and activity for general physical condition, obvious signs of illness, disease, and discontent
- Report any signs of illness, disease,injury, or unusual activity to Pet Care assistant manager
- Laundry, maintain back room thru proper stocking and cleaning
- Preform other duties as assigned.
Shift Supervisor
Village 7 liquors
Colorado Springs
12.2019 - 11.2020
- Responsible for cash control, and closing cash registers at close of business
- Supervise and train new employees to do job tasks
- Verify goods received are consistent with vendor's invoices and product orders, input invoices into inventory system
- Reconcile registers and provide processed invoices for payment
- Provide all managerial duties during shift
- Provide assistance to customers, verify prices, fulfill online orders, and keep the store clean and stocked.
Store Manager
Circle K
Colorado Springs
06.2016 - 07.2019
- Assisted in recruiting, interviewing and hiring new team members.
- Provided coaching and guidance to motivate staff towards achieving goals.
- Maintained accurate records of product orders, deliveries and returns.
- Oversaw food and beverage operations in line with health code standards and good practices for consumer safety.
- Developed relationships with key suppliers to facilitate better purchasing terms.
- Modeled service by treating customers as valued guests and cultivated congenial and profitable relationships with customers, resulting in unmatched level of return buyers.
- Managed store operations, including inventory control, budgeting and staff scheduling.
- Updated store systems with current pricing changes or product additions.
- Inspected store premises regularly to ensure cleanliness standards were met.
- Monitored daily financial transactions and tracked sales data to identify areas of improvement.
- Supervised worker activities to consistently complete opening, closing and daily procedures.
- Trained new employees on cashiering techniques, safety procedures and customer service protocols.
- Reviewed employee time sheets for accuracy before submitting payroll information.
- Established policies for merchandise placement, display maintenance and stock rotation.
- Performed regular price comparisons with competitors' products and services.
- Monitored employee productivity and suggested improvements for better productivity and service delivery.
- Ensured compliance with all local, state and federal regulations related to the business.
- Ordered supplies from vendors as needed while monitoring costs closely.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Store Manager
Circle K
Colorado Springs
05.2013 - 06.2016
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Coordinated with vendors to secure product availability at competitive prices.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Lead Customer Service Representative
Circle K
Colorado Springs
01.2011 - 05.2013
- Assist the Assistant Store Manager with daily store operations
- Greet customers, run the cash register, clean and stock the store.
Education
H.S. Diploma - [ Major ]
Air Academy H.S.
05.1991
Skills
- POS Systems
- Supply Ordering
- Retail Inventory Management
- Shift Scheduling
- Report Generation
- Customer Service Management
- Partnership Building
- Store Operations Oversight
- Project Management
- Team Development
- Budget Administration
- Loss Prevention
- Promotional Planning
- Operational Budgeting
- Talent Recruitment
- Payroll Management
- Store Merchandising
- Employee Training
- Competitor Monitoring
- Recruitment and Hiring
- Outstanding Communication Skills
- Training and Mentoring
- Inventory Oversight
- Bank and Safe Deposits
- Leading Staff Meetings
- Customer Service
- Security System Monitoring
- Mathematical Aptitude
- Operational Efficiency
- Team Building and Leadership
- Performance Reviews
- Work Planning and Prioritization
- Store Opening and Closing Procedures
- Flexible Schedule
- Sales Coaching
- Staff Supervision
- Inventory Control
- Staff Management
- Team Motivation
- Shift Checklists
- Pricing Strategies
- Employee Terminations
- Budgeting and Cost Control
- Reliable
- Policies and Procedures
- Leadership Development
- Employee Scheduling
- Inventory Management
- Documentation and Reporting
- Problem-Solving
- Product Merchandising
- Cash Management
- Delegating Work
- Order Management
- Friendly and Positive
Certification
- ServSafe, 06/2018, 06/2023
- Name of this association ], [ Enter the start date ], [ Enter the end date ]
Timeline
Store Manager
Village 7 Liquors
05.2023 - 12.2023
Kennel Assistant
Precious Pals
01.2020 - 04.2023
Shift Supervisor
Village 7 liquors
12.2019 - 11.2020
Store Manager
Circle K
06.2016 - 07.2019
Assistant Store Manager
Circle K
05.2013 - 06.2016
Lead Customer Service Representative
Circle K
01.2011 - 05.2013
H.S. Diploma - [ Major ]
Air Academy H.S.
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