Paul Giuseppe Arce Vassallo
Irvine,CA
Summary
Operations supervisor with 7-year background in retail industry. Delivers under pressure and handles various tasks at once. Fluent in English and Spanish.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Kohl's
Huntington Beach, CA
02.2023 - Current
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Provided support to other departments as needed to meet organizational goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Group Fitness Instructor
F45 Training
Laguna Hills, CA
12.2022 - Current
- Taught high-energy, instructor-led exercise classes designed to improve cardiovascular health, muscular strength, and flexibility.
Service Supervisor
Kohl's
Rancho Santa Margarita, CA
05.2022 - 02.2023
- Assigned, trained and managed service staff to ensure quality customer service.
- Analyzed customer feedback data to develop strategies for improving service levels.
- Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
Operations Team Lead
Kohl's
Rancho Santa Margarita, CA
01.2019 - 05.2022
- Monitored daily operations and evaluated performance of staff, providing feedback and coaching as needed.
- Built strong operational teams to meet process and production demands.
- Set specific goals for projects to measure progress and evaluate end results.
Sales Associate
Kohl's
Rancho Santa Margarita, CA
10.2016 - 12.2018
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Used technology resources to assist customers in locating and selecting items.
Call Center Representative
Foto Magic Perú
San Miguel, Lima, Perú.
01.2015 - 05.2015
Education
High School Diploma -
America Callao High School
Lima, Peru 12.2014
GED -
Saddleback College
Mission Viejo, CASkills
- Customer Relations
- Staff Supervision
- Task Delegation
- Management
- Warehouse Operations
- Team Training
- Performance Monitoring
- Operations Management
- Workflow Management
- Problem-Solving
- Positive and Constructive Feedback
- Team Building and Leadership
- Cross-Functional Collaboration
- Spanish Fluency
Timeline
Operations Supervisor
Kohl's
02.2023 - Current
Group Fitness Instructor
F45 Training
12.2022 - Current
Service Supervisor
Kohl's
05.2022 - 02.2023
Operations Team Lead
Kohl's
01.2019 - 05.2022
Sales Associate
Kohl's
10.2016 - 12.2018
Call Center Representative
Foto Magic Perú
01.2015 - 05.2015
High School Diploma -
America Callao High School
GED -
Saddleback College
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