PAUL A. SCARFO JR.
Wolcott
Summary
Product Owner with a strong Agile delivery foundation, excellent stakeholder collaboration skills, and proven ability to translate business needs into actionable requirements. Experienced in backlog management, sprint execution, product roadmapping, and continuous improvement— seeking to grow product management expertise while contributing to data-driven decisions, customer-focused outcomes and continuous delivery of value. Supported by a disciplined leadership background as a U.S. Marine Corps veteran.
Overview
2027
2027
years of professional experience
Work History
Lead Product Owner
MetLife
Bloomfield
2020 - Current
- Prioritize the product backlog by translating business needs into clear user stories and acceptance criteria.
- Partner with SMEs, business leaders, and technical teams to define product vision, roadmap, and sprint objectives.
- Lead backlog refinement and sprint planning to ensure work is well-groomed, prioritized, and ready for delivery.
- Analyzed operational performance metrics to identify gaps and implement process improvements.
- Served as liaison between business users and delivery teams to clarify requirements and resolve blockers.
- Support Agile ceremonies including sprint reviews, retrospectives, and daily standups to ensure continuous improvement.
- Drove process improvements by analyzing performance data and delivering solutions that enhanced customer experience.
- Managed pre-production and production product deployments.
TAM Unit Leader
MetLife
Bloomfield
2018 - 2020
- Managed team performance, coaching, development, and staffing responsibilities.
- Resolved escalations and aligned customer expectations with operational capabilities.
- Conducted quality reviews and implemented training based on performance insights.
- Led and participated in project-based initiatives to enhance workflows and improve customer outcomes.
Claim Support Specialist
MetLife
Bloomfield
2015 - 2018
- Led a team of Customer Service Representatives focused on achieving service and quality goals.
- Ensured operational compliance with policies and procedures.
- Provided coaching, evaluations, and career development support to team members.
Total Absence Management Coordinator
MetLife
Bloomfield
2014 - 2015
- Handled intake and service calls for FMLA and STD claims across 100+ accounts.
- Completed eligibility determinations and collected all required case documentation.
- Acted in a proxy management role, providing leadership support as needed.
Motor Transport Operator
U.S. Marine Corps
Camp Lejeune
2009 - 2013
- Trained and evaluated 20 Marines in mission-critical environments.
- Supervised and accounted for over $5M in equipment during deployment.
- Ensured proper handling and documentation of classified materials.
Education
Naugatuck Community College
03.2026
Leadership, Diversity, Discipline, Conflict Management
U.S. Marine Corps
Platt High School -
Meriden, CTSkills
- Product and backlog management
- Process improvement
- User story creation
- Risk assessments
- Agile / SAFe Execution
- Stakeholder Management
- Effective communication
- Decision-Making
- Leadership development
- Data analysis
- Team collaboration
Awards
- Two Navy and Marine Corps Achievement Medals
- Good Conduct Medal
- MetLife Center Stage Recognition (Leadership, Teamwork, Professional Development, Process Excellence)
- Multiple 'Exceeds Expectations' performance ratings
Timeline
Lead Product Owner
MetLife
2020 - Current
TAM Unit Leader
MetLife
2018 - 2020
Claim Support Specialist
MetLife
2015 - 2018
Total Absence Management Coordinator
MetLife
2014 - 2015
Motor Transport Operator
U.S. Marine Corps
2009 - 2013
Naugatuck Community College
Leadership, Diversity, Discipline, Conflict Management
U.S. Marine Corps