Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Paul Baez Garcia

Riverview,FL

Summary

Dedicated and dependable professional excels in delivering superior customer service and fostering positive experiences. Adept at anticipating client needs, adeptly handling complaints, and swiftly resolving issues to ensure satisfaction. Demonstrates the ability to maintain composure and a constructive outlook in high-pressure and busy settings. Driven by a strong work ethic, characterized by an engaging personality, and adaptable in approach. Consistently maintains an upbeat and approachable demeanor, with a keen focus on understanding and meeting customer needs across various contexts.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

Linksters Tap Room - Riverview
07.2021 - Current


  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Texas Roadhouse
01.2018 - 08.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Sales Associate

Lids Locker Room
11.2015 - 12.2016
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Bachelor of Science - Health Sciences

University of South Florida
Tampa, FL
12.2023

Associate of Arts - AA

Hillsborough Community College
Tampa, FL
12.2021

Diploma - Diploma

East Bay High School
Gibsonton, FL
05.2018

Skills

  • Medical Terminology
  • Quick Learner
  • Custom Drink Preparation
  • Complex Problem-Solving
  • Reconciling Cash Drawers
  • Fluent in Spanish and English
  • Ability to multi-task in a high-pressure environment
  • Performance Improvement
  • Networking
  • Attention to detail
  • Time Management
  • Open-Minded

Certification

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Office

ServSafe


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bartender

Linksters Tap Room - Riverview
07.2021 - Current

Server

Texas Roadhouse
01.2018 - 08.2021

Sales Associate

Lids Locker Room
11.2015 - 12.2016

Bachelor of Science - Health Sciences

University of South Florida

Associate of Arts - AA

Hillsborough Community College

Diploma - Diploma

East Bay High School

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Paul Baez Garcia