Paul Baker
Port Saint Lucie,FL
Summary
Innovative Field Service Manager with dedication to continuous process improvements. Results-oriented with history of achieving solid success through exceptional attention to detail. Known for strong leadership and mentoring skills. Hardworking with over 30-years of service management experience. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with excellent communication skills.
Overview
39
39
years of professional experience
Work History
Field Service Supervisor
Coca-Cola Beverages of Florida
01.2017 - Current
- Manage and develop, Installation Technicians, Service Technicians, Planners, Cooler delivery and Inventory control specialist.
- Manage inventories, coaching, control operating expense, site surveys, training and development.
- Manage CDL/Non CDL Compliance for 28 South Florida Customer Care associates in the JJKeller system.
- Manage work order and close-outs in the Thirsty system.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Fork Lift trainer.
- Meet with Customer Success team management bi weekly to aid in solving sales and service opportunities.
- Conduct training classes for sales associates.
- Provide training for the Field Service Supervisors on equipment management in SAP.
Field Service Supervisor/ Cold Drink Operations Supervisor
Coca-Cola Enterprises, Coca-Cola Refreshments
01.2006 - 01.2017
- Managed Reactive Technicians, Fountain Installers, Cooler Movers, Inventory specialist and Full Service Delivery Drivers.
- South Florida Market Unit point person for the Starwood Hotel conversion project.
- SAP Kaizen project team member in 2014. Responsible for developing training guides for the Customer Care field associates, company wide.
- Received Spot Award /Customer Care Magazine for the Isle of Capri Casino install.
- The South Florida Servigistics Market Unit Champion responsible for a successful launch of the Servigistics dispatching system in South Florida.
- Streamlined work processes, resulting in increased productivity and more efficient use of resources.
- Represented South Florida Equipment Service in the absence of the MU Director.
Field Service Manager
Coca-Cola Enterprises
01.1998 - 01.2006
- Responsible for managing the 2nd largest service department in Florida, consisting of supervisors, planners, dispatchers, inventory specialist, setup technicians, reactive technicians, fountain installers, cooler movers, sanitizers and an administrative assistant.
- Streamlined field operations for improved efficiency and reduced response times.
- Attended contract negotiations with Senior Management.
- Led South Florida area with KBI’s and controlling of operating expenses.
- Responsible for purchasing vendors and coolers.
- Inner City Youth Board of Directors member representing Coca-Cola.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
Lead Technician
Coca-Cola North America (Direct Service)
06.1994 - 01.1998
- Responsible for supervising staff of 12 fountain installers and warehouse specialist for South Florida market.
- Traveled to Germany multiple times to oversee and train teams for the installation of fountain equipment on new Cruise ships.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Managed multiple large projects.
Specialist/Team Chief
US ARMY
01.1985 - 01.1991
- Supervised a team of 12 soldiers responsible for establishing microwave communication for field operations.
- Multiple Achievement Awards for job performance / Good Conduct medal.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Airplane Phone Technician
GTE Airfones
01.1991 - 01.1992
- Responsible for troubleshooting and the installation of microwave phones systems for commercial airlines at LaGuardia and JFK Airport.
- Enhanced team productivity by assisting colleagues in resolving complex technical problems.
Education
No Degree - Business Management
Madison University
OnlineNo Degree - Technical Math
Central Texas College
Frankfurt GermanyNo Degree - Leadership Course
US Army Leadership Training School
HawaiiMicrowave Telephone Systems
US Army Signal School
Fort Gordon, GA07.1986
Skills
- Team Building/Leadership
- Project Management
- Fountain Training for Sales Associates
- Inventory Control
- Operations Management
- PIT/ Smith Driver Trainer
- Account Development & Retention
- Budgeting/Cost Control
- Complex Problem-Solving
- DOT File Management/JJ Keller
- Fountain/Freestyle/Vending Equipment
- Word/ PowerPoint/ Excel/ Thirsty/ SAP
- Customer Service Management
- Performance Management
- Workforce Management
Accomplishments
- Area of the Year award – Coca- Cola North America
- Jessi Issador Straus award for Outstanding Performance in Business – Warner Communications
- Multiple Achievement Awards for job performance / Good Conduct medal– US Army
- Honorable Discharge/ US Army Signal
- Spot Award/Customer Care Magazine- Coca-Cola Refreshments
- HOA Vice President, Board of Directors
- Inner City Youth Board of Directors representing Coca-Cola Enterprise
Professional Development
- Coke Florida Leadership Academy
- Fundamentals of Leadership 1 thru 4
- National Account management training
- Management Essential, Targeted Organizational planning, Listening for Managers course
- Performance development, Mediation course, Solutions training, Continuous Improvement course
- Basic Equipment Service Training, Vending Equipment Training, Juice Equipment Service Training
- PIT Trainer
- Business Management /Madison University
- Smith Driver Trainer
- US Army Leadership training Course
- Microwave Telephone Systems Diploma
Timeline
Field Service Supervisor
Coca-Cola Beverages of Florida
01.2017 - Current
Field Service Supervisor/ Cold Drink Operations Supervisor
Coca-Cola Enterprises, Coca-Cola Refreshments
01.2006 - 01.2017
Field Service Manager
Coca-Cola Enterprises
01.1998 - 01.2006
Lead Technician
Coca-Cola North America (Direct Service)
06.1994 - 01.1998
Airplane Phone Technician
GTE Airfones
01.1991 - 01.1992
Specialist/Team Chief
US ARMY
01.1985 - 01.1991
No Degree - Business Management
Madison University
No Degree - Technical Math
Central Texas College
No Degree - Leadership Course
US Army Leadership Training School
Microwave Telephone Systems
US Army Signal School
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