Paul Balezentis
Houston,TX
Summary
Dynamic Assistant Manager with a proven track record at Moon Valley Nurseries, excelling in customer service and retail operations management. Achieved consistent sales growth through effective team leadership and staff training. Skilled in money handling and fostering a positive work environment, significantly improving customer satisfaction and employee morale.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Innovative and goal-oriented Management professional committed to MVN. Dedicated team player skilled at mediation and conflict resolution.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Moon Valley Nurseries
03.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Stratford High School
Houston, TX05-2009
Skills
- Customer service
- Team leadership
- Decision-making
- Time management
- Goal setting
- Staff training and development
- Team building
- Employee scheduling
- Retail operations management
- Sales growth
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Moon Valley Nurseries
03.2015 - Current
High School Diploma -
Stratford High School
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