Paul Barnhart
Ontario,CA
Summary
Versatile and results-driven professional with a strong background in customer service and technical roles, notably at Jiffy Lube Multi-Care Center. Excelled in complaint resolution and vehicle inspections, enhancing customer satisfaction and operational efficiency. Demonstrates exceptional time management and customer education skills, contributing to significant improvements in service delivery and process optimization.
Overview
11
11
years of professional experience
Work History
Automotive Technician /Customer Service Representative
Jiffy Lube Multi-Care Center
10.2024 - Current
- Completed customer orders and warranty services according to manufacturer specifications.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
Member Service Representative
Planet Fitness
06.2024 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Verified customer identification and documentation for compliant transactions.
- Resolved customer issues through thorough dispute investigation.
Owner/Operator Truck Driver
Jeep Transport LLC
02.2020 - 02.2024
- Operated with safety and skill to avoid accidents and delays.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
Dental Assistant
Sunshine Smile Dental
04.2019 - 10.2019
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Sterilized rooms and prepped equipment and instruments for 10-15 procedures daily.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Logistics Specialist
United States Marine Corps
03.2014 - 03.2018
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Worked with customers to integrate processes and correct issues.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
Education
Associate's in Automotive/Diesel Technician - Automotive / Diesel Technician
Universal Technical Institute
Rancho Cucamonga, CA12-2025
Class A Commercial Driver's License - Commercial Transportation
Roadmasters Driving School
Fontana, CA01-2020
Dental Assisting License - Dental Assisting
American Career College
Rancho Cucamonga, CA05-2019
Skills
- Inspecting vehicles
- Electrical failure repairs
- EPA requirements
- Chemical disposal
- Complaint resolution
- Product and service solutions
- Store maintenance
- Customer education
- Recordkeeping strengths
- Key holder experience
- Customer relations
- Time management
- Member correspondence
- Membership renewals
- Customer service
- Shipment coordinating
- Validating supplies
- Inspecting goods
- Updating logs
- Warehousing and delivery
- Inventory counting
Timeline
Automotive Technician /Customer Service Representative
Jiffy Lube Multi-Care Center
10.2024 - Current
Member Service Representative
Planet Fitness
06.2024 - 10.2024
Owner/Operator Truck Driver
Jeep Transport LLC
02.2020 - 02.2024
Dental Assistant
Sunshine Smile Dental
04.2019 - 10.2019
Logistics Specialist
United States Marine Corps
03.2014 - 03.2018
Associate's in Automotive/Diesel Technician - Automotive / Diesel Technician
Universal Technical Institute
Class A Commercial Driver's License - Commercial Transportation
Roadmasters Driving School
Dental Assisting License - Dental Assisting
American Career College
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