Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Basilotto

Englewood,FL

Summary

Hardworking employee enthusiastic about learning used car field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level service advisor position. Ready to help team achieve company goals. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses

Overview

35
35
years of professional experience

Work History

Service Advisor/ Dispatcher/ Office Manager

Emery Auto And Diesel
02.2016 - 02.2024
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Educated customers about billing, payment processing and support policies and procedures.

Parts and Service Director

Bay Harbor Ford / Englewood Ford
07.2003 - 04.2015
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Ford Master Certified Technician

Bay Harbor Ford
09.1988 - 02.2003
  • Drafted preventive maintenance schedule to support equipment longevity.
  • Wrote and revised maintenance procedures.
  • Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Maintained quality assurance and customer satisfaction objectives.
  • Tested systems, noting issues and completing preventive maintenance.
  • Mentored junior technicians in maintenance, repair, and reporting duties.

Education

High School Diploma -

Point Pleasant Beach High School
Point Pleasant Beach, NJ

Ocean County College
Toms River, NJ

Skills

  • Data Management
  • Service standard compliance
  • Teamwork and Collaboration
  • Business Development
  • De-Escalation Techniques
  • Documentation And Reporting
  • Workflow Management
  • Warranty Claims Process Management
  • Customer Retention

Timeline

Service Advisor/ Dispatcher/ Office Manager

Emery Auto And Diesel
02.2016 - 02.2024

Parts and Service Director

Bay Harbor Ford / Englewood Ford
07.2003 - 04.2015

Ford Master Certified Technician

Bay Harbor Ford
09.1988 - 02.2003

High School Diploma -

Point Pleasant Beach High School

Ocean County College
Paul Basilotto