Highly-motivated Leader with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
AVP, Branch Manager
Mascoma Bank
Norwich , VT
10.2023 - 02.2024
Provided leadership, direction, guidance, and support to team members on a daily basis.
Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Emphasized and required people-centered leadership to promote employee value and respect.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Created business growth development plans and implementation of plans within branch team.
AVP Branch Manager
Bar Harbor Bank & Trust
West Lebanon, NH
10.2021 - 10.2023
Branch manager managing to achieve growth goals manage to achieve all regulatory and compliance requirements, branch audits, and cash management.
Proactively participate in outbound calling with current and potential customers to increase deposit base and loan portfolio.
Actively worked with recruiter for interviewing and onboarding new hires
Managed the teams to achieve monthly, quarterly, and yearly goals
Developed and implemented strategies to increase customer satisfaction, improve operational efficiency, and reduce costs.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Provided leadership, direction, guidance, and support to team members on a daily basis.
Branch Manager
People's United Bank
White River Junction, VT
02.2019 - 10.2021
Monitored the daily operations of the branch such as teller work, compliance regulations, branch audits, and cash management
Actively worked with recruiter for interviewing and onboarding new hires
Managed the team to achieve monthly, quarterly, and yearly goals
Regularly performing outreach to current and potential business customers to grow deposits and expand loan portfolio.
Managed and inspired team members to perform to full potential, driving branch profitability.
Front End Manager
Market Basket
Warner, NH
03.2012 - 02.2019
Managed teams of 100+ employees in day to day operations
Reviewed employee performance and determined areas in need of improvement.
Administered daily operations including opening, closing, general up keep and appearances of building, parking lot and general day to day running of the checkout area
Responsible for creation, execution scheduling, and management of multi million dollar budgets
Cash management loss prevention and investigation, safety training (OSHA) and security.
Front End Manager
Market Basket
Claremont, NH
04.2007 - 03.2012
Managed teams of 100+ employees in day to day operations
Reviewed employee performance and determined areas in need of improvement.
Administered daily operations including opening, closing, general up keep and appearances of building, parking lot and general day to day running of the checkout area
Responsible for creation, execution scheduling, and management of multi million dollar budgets
Cash management loss prevention and investigation, safety training (OSHA) and security.
Assistant Grocery Manager/ Assistant Front End Manager
Market Basket
Claremont, NH
10.2005 - 04.2007
Responsible for ordering, cleanliness and overall appearance of multiple grocery aisles
Assist with managing grocery departments day to day workings
Help teach, train, and coach
Keep team motivated and on task.
Customer service
Grocery Clerk
Market Basket
Claremont, NH
05.2004 - 10.2005
Responsible for ordering, cleanliness and overall appearance of multiple grocery aisles
Customer service.
Education
Fall Mountain Regional High School
06.2003
Some College (No Degree) - Business Administration And Management
Southern New Hampshire University
Hooksett, NH
Skills
Microsoft Excel (10 years)
Budgeting
Store Management Experience
Cash Handling
Management
Supervising Experience
Recruiting
Team Management
Loss Prevention
Strategic Planning
Banking
Certifications and Licenses
NMLS
Additional Information
Customer Service
Business Development
Business Relationship Management
Decision-Making
Skills
Budget Development and Management
Excellent Computer Skills
Customer Service
Cash Management
Team Building
Organization Skills
Problem Solving
Time Management
Timeline
AVP, Branch Manager
Mascoma Bank
10.2023 - 02.2024
AVP Branch Manager
Bar Harbor Bank & Trust
10.2021 - 10.2023
Branch Manager
People's United Bank
02.2019 - 10.2021
Front End Manager
Market Basket
03.2012 - 02.2019
Front End Manager
Market Basket
04.2007 - 03.2012
Assistant Grocery Manager/ Assistant Front End Manager
Market Basket
10.2005 - 04.2007
Grocery Clerk
Market Basket
05.2004 - 10.2005
Fall Mountain Regional High School
Some College (No Degree) - Business Administration And Management