Paul Beckmann
Park City,Utah
Summary
Accomplished Customer Experience (CX) contact center sales and operational technologist. A focused team member with more than 17 years’ experience in business leadership. Has extensive experience in CCaaS, UCaaS and outbound dialers for collections and marketing. Expertise includes regulatory compliance for TCPA, FDCPA (Ref-F) and PCI-DSS gaps in many current outbound contact center environments. Uses effective planning, organization and communication skills to build healthy relationships with customers, employees and co-workers. Approaches challenges with an infallible solutions oriented approach to problem-solving. Vice President of Marketing with career history of [Number] years driving dynamic marketing initiatives across branding, public relations, digital marketing and corporate positioning. Creator of exceptionally effective campaigns that drive corporate revenues and market position.
Overview
30
30
years of professional experience
Work History
VP of Sales and Marketing
Customer Dynamics
01.2017 - Current
- At Customer Dynamics for over seven years, my leadership in sales and marketing has been pivotal in driving significant sales bookings growth for our SaaS products and professional services
- With a focus on customer experience, my team and I have cultivated new accounts and partnerships, leading to triple-digit booking increases for our CX solutions.
Contact Center Solutions Consultant
Strategic Products and Services (SPS)
01.2014 - 01.2017
- Solicited and obtained new business from enterprise customer experience (CX) markets
- Conducted informative presentations and demos for potential customers and partners
- Built and supported a strong customer base of Customer Experience (CX) solutions with numerous large accounts and partners
- Worked closely with customer stakeholders to understand objectives and design solutions that deliver an innovative Return on Investment.
Global Account Manager
Sunturn, Inc.
01.2004 - 01.2014
- Established a presence in the Global Customer Experience (CX) market selling contact center solutions to a wide range of US companies with contact center operations in up to 30+ countries
- Created an outreach program to connect with US based companies struggling with global customer experience operations
- Built a large book of business selling pragmatic solutions that delivered a measurable return on investment
- Worked closely with customer stakeholders to understand objectives and design solutions that deliver an innovative Return on Investment.
Vice President of Sales
3D Communications
01.1995 - 01.2004
- Provided direction, leadership, and sales and operations management oversight for teams in 10 US markets
- Drove measurable sales growth within multiple sales teams and reduced costs in operations
- We successfully targeted enterprise level accounts that had Customer Experience (CX) and substantial Telco operations for large scale technology refreshes
- Worked closely with employees and customer stakeholders to understand objectives and design solutions that deliver a robust Return on Investment.
Education
Associate of Science - Computer Science
Utah Tech University
St George, UtahSkills
- Customer Segmentation
- Content Marketing
- Product positioning
- Pricing strategy
- Advertising Campaigns
- Direct Mail Campaigns
- Product Launches
- Sales Pipeline Management
- Sales Coaching
- Upselling strategies
- Sales Presentations
- Data-driven decision-making
References
Available upon request
Timeline
VP of Sales and Marketing
Customer Dynamics
01.2017 - Current
Contact Center Solutions Consultant
Strategic Products and Services (SPS)
01.2014 - 01.2017
Global Account Manager
Sunturn, Inc.
01.2004 - 01.2014
Vice President of Sales
3D Communications
01.1995 - 01.2004
Associate of Science - Computer Science
Utah Tech University
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