Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Paul B. Hartje

6 les colombes 78170 La Celle St Cloud,France

Summary

Results-driven Operations Leader with a proven track record of optimizing processes, developing talent, and delivering measurable business impact. Skilled at leveraging existing resources to design cost-effective, scalable solutions that boost efficiency and profitability without unnecessary outside investment. Adept at building high-performance teams through targeted coaching, training, and leadership development, turning underperformers into consistent contributors. Recognized for creating processes that are simple to follow, measurable in impact, and aligned with strategic business goals. Value Proposition: Maximizing operational efficiency and profitability by optimizing current assets, empowering people, and implementing trackable processes that deliver lasting results.

Overview

15
15
years of professional experience

Work History

Regional Operations Manager

MillerApple
  • Oversaw operations for multiple restaurant chains across several Midwestern states with 150–200 employees and ~$6M annual revenue.
  • [Achievement placeholder – Paul to provide key metric or process improvement outcome]

Operations Manager

Hagwood
  • Managed daily operations for a team of 50 employees with ~$3M annual revenue.
  • [Achievement placeholder – Paul to provide key metric or process improvement outcome]

Senior Business Consultant

International Services Inc. (ISI)
01.2021 - Current
  • Led operational turnarounds and process improvements for a portfolio of 50+ clients across manufacturing, logistics, construction, retail, and professional services — from small teams of 8 to large operations with 68+ employees.
  • Boosted client profits by a minimum of 11% YOY through tailored cash management tools, performance dashboards, and decision-making frameworks.
  • Created cost-efficient processes that leveraged existing resources, avoiding unnecessary outside expenditures and delivering measurable productivity gains.
  • Designed incentive programs tied to shared profits, aligning employee output with KPIs and increasing overall performance by [X% – Paul to confirm].
  • Coached and mentored underperforming staff into consistent contributors, improving retention rates by [X% – Paul to confirm] and strengthening team morale.

Managing Director, Consultant

GatsbyJones
01.2021 - Current
  • Partnered with small business clients to develop branding, marketing, and operational strategies tailored to niche markets.
  • Delivered [specific achievement or % improvement – Paul to provide] through targeted process changes and creative resource optimization.
  • Collaborated on client projects requiring retail optimization, customer experience enhancement, and leadership coaching.

Director of Retail, Customer Experience

Seed & Smith
01.2019 - 01.2021
  • Managed retail operations for a 35-person team generating ~$3M in annual revenue.
  • Achieved a 256% year-over-year sales increase ($2.1M) during the height of COVID-19 by revamping marketing strategies, optimizing operations, and expanding product lines.
  • Enhanced average transaction value from $56.17 to $108.77 through introduction of new offerings.
  • Revamped hiring, training, and coaching processes, improving employee satisfaction and work environment; retention impact [X% – Paul to confirm].

District Manager (Colorado South)

Native Roots Colorado
01.2016 - 01.2018
  • Oversaw 4 retail locations with ~100 employees and ~$7M annual revenue.
  • Increased recreational location revenue by 16%, order average by 4.5%, and transaction count by 11% through process optimization and targeted coaching.
  • Implemented average transaction tracking across all locations, creating sales quotas and incentive programs that improved upselling and employee performance.
  • Enhanced profitability at medical locations in a declining market by streamlining operations and reducing [cost area, e.g., COGS – Paul to specify] by [X% – Paul to confirm].
  • Maintained 100% compliance with Colorado MED regulations through proactive training and procedural audits.

Center Manager / Director of Convention Operations / Business Center Manager

FedEx Office
01.2011 - 01.2016
  • Managed multiple retail centers with up to 12 employees and ~$1.5M annual revenue per location.
  • Surpassed sales goals by 123% and achieved 13% YOY growth through team restructuring, targeted training, and streamlined workflows.
  • Elevated customer satisfaction from 82% to 93% by enforcing accountability measures and coaching for service quality.
  • Identified new market opportunities, exceeding targets by 111% and achieving 7% YOY growth.
  • Introduced new product lines, increasing sales performance from 94.1% to 105.4% of target.

Education

Bachelor of Science - Interdisciplinary Studies

University of New Orleans
New Orleans, LA
01-2024

Skills

  • Operational Process Design & Optimization
  • Cost-Efficient Resource Utilization
  • KPI Development & Performance Tracking
  • Staff Development & Leadership Coaching
  • Strategic Planning & Execution
  • Change Management & Continuous Improvement
  • Cross-Functional Team Leadership
  • Client & Stakeholder Relationship Management
  • Regulatory Compliance

Languages

French
Limited Working

Timeline

Senior Business Consultant

International Services Inc. (ISI)
01.2021 - Current

Managing Director, Consultant

GatsbyJones
01.2021 - Current

Director of Retail, Customer Experience

Seed & Smith
01.2019 - 01.2021

District Manager (Colorado South)

Native Roots Colorado
01.2016 - 01.2018

Center Manager / Director of Convention Operations / Business Center Manager

FedEx Office
01.2011 - 01.2016

Regional Operations Manager

MillerApple

Operations Manager

Hagwood

Bachelor of Science - Interdisciplinary Studies

University of New Orleans

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