Paul Bloom
Scranton,PA
Summary
Driven hospitality leader with progressive experience advancing to General Manager-level responsibility, bringing full-spectrum expertise across hotel operations, financial performance, and asset management. Proven track record of revitalizing underperforming properties through strategic leadership, revenue optimization, disciplined cost containment, and team development.
Elevate guest satisfaction, and drive sustainable profitability. Recognized for building accountable leadership teams, strengthening service culture, and aligning operational strategy with ownership objectives.
Overview
12
12
years of professional experience
6
6
Certifications
Work History
General Manager
TownePlace Suites by Marriott
Scranton, Pennsylvania
03.2023 - Current
- Full P&L responsibility.
- Approve budgets and capital expenditures.
- Monitor revenue, occupancy, ADR, RevPAR.
- Control operational costs.
- Improve profitability and GOP (Gross Operating Profit).
- Review financial reports and forecasts.
- Recruit and develop department heads.
- Oversee performance evaluations.
- Lead revenue management strategy.
Task Force General Manager
Hhmhospitality
Scranton, Pennsylvania
05.2025 - 10.2025
- Conduct a full property audit within the first 7–14 days.
- Identify operational gaps and risks.
- Evaluate the department head's performance.
- Review guest satisfaction trends.
- Analyze P&L and cash flow.
- Control expenses immediately.
- Improve RevPAR, ADR, and GOP.
- Implement revenue strategy adjustments.
- Strong turnaround experience.
- Crisis management capability
- Ability to adapt quickly
Area Assistant General manager
Courtyard/TownePlace/Springhill Marriott
Scranton, Pennsylvania
05.2021 - 03.2023
- Oversee daily hotel operations (front office, housekeeping, F&B, and maintenance).
- Ensure smooth coordination between departments.
- Monitor service quality and guest satisfaction standards.
- Handle operational issues and emergency situations.
- Assist in recruiting, hiring, and training staff.
- Supervise department heads.
- Conduct performance evaluations.
- Create work schedules.
- Motivate the team and maintain a positive work culture.
Executive Housekeeping Manager
Courtyard by Marriott
Scranton , PA
02.2014 - 05.2021
- Oversaw daily housekeeping operations for guest satisfaction and cleanliness standards.
- Managed staff scheduling to ensure adequate coverage and efficient workflow.
- Trained and mentored housekeeping team on best practices and safety protocols.
- Inspected rooms and public areas for adherence to quality standards and cleanliness.
- Implemented effective inventory management for cleaning supplies and equipment.
- Developed and implemented hotel standard operating procedures for the housekeeping department.
Education
High School Diploma -
Scranton High
Scranton, PA07.2010
Skills
- Full P&L ownership and financial accountability
- Revenue strategy and RevPAR optimization
- Budget development, forecasting, and variance analysis
- Cost containment and labor optimization
- Asset stabilization and performance turnarounds
- operational excellence & process improvement
- Guest satisfaction and service culture leadership
- Talent development and succession planning, cross-functional team leadership
Certification
Certified General Manager (CGM)
Timeline
Task Force General Manager
Hhmhospitality
05.2025 - 10.2025
General Manager
TownePlace Suites by Marriott
03.2023 - Current
Area Assistant General manager
Courtyard/TownePlace/Springhill Marriott
05.2021 - 03.2023
Executive Housekeeping Manager
Courtyard by Marriott
02.2014 - 05.2021
High School Diploma -
Scranton High