Paul Bockstanz
SHELBY TWP
Summary
Results-oriented Account Manager / Supervisor specializing in customer relationship management, conflict resolution, and process optimization. Demonstrated expertise in elevating team performance and facilitating cross-department collaboration, guaranteeing exceptional service delivery to enterprise clients. Expertise in customer relationship management, team supervision, and dispute resolution. Proven track record in upselling strategy coordination with sales team and effective cross-department collaboration.
Overview
23
23
years of professional experience
Work History
Account Manager Supervisor
Lingo Telecom
Southfield
06.2021 - 12.2025
- Supervised team of 6 to 8 Account Managers supporting Enterprise customers with monthly billing from $20,000 to $950,000.
- Served as escalation point for all issues, including orders, billing, and customer support problems.
- Developed upselling strategies in collaboration with sales team to enhance service offerings.
- Provided ongoing training and feedback through one-on-one sessions and group workshops.
- Retained accounts as active Account Manager, achieving three placements in top ten billing accounts.
- Facilitated interdepartmental communication to optimize operational processes.
- Reviewed account performance reports to pinpoint trends and identify growth opportunities.
- Assisted in preparing customer monthly Stewardship presentations featuring graphs and charts.
Account Manager I - III
Lingo Telecom
Southfield
02.2006 - 06.2021
- Managed client accounts, ensuring satisfaction and ongoing engagement.
- Developed tailored communication strategies for diverse customer needs.
- Conducted regular account reviews to assess client requirements and services.
- Coordinated with internal teams to resolve client issues effectively.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Provided training and guidance to new Account Managers.
- Created comprehensive reports on account performance and presented them to senior management.
Finance and Commissions Analyst
Lingo Telecom
Southfield
01.2003 - 02.2006
- Analyzed commission data to ensure accuracy and compliance with policies.
- Collaborated with sales teams to resolve commission discrepancies and inquiries.
- Reviewed contracts to verify commission eligibility and calculations for sales reps.
- Worked with CEO to develop and update multiple commission plans
- Reviewed and calculated all payroll for both hourly and salary employees
- Between payroll and commissions, there were weekly deadlines, none of which were missed.
Education
Bachelor of Science - Public Administration
Central Michigan University
Mt. Pleasant, MISkills
- Customer relationship management
- Account performance analysis
- Dispute resolution
- Performance reporting
- Effective communication
- Conflict resolution
- Cross-department collaboration
- Relationship building and management
- Customer needs assessment
- Team supervision
- Very strong with MS Excel; strong in PowerPoint, Word, Access
Accomplishments
Employee of the Month February 2015
Timeline
Account Manager Supervisor
Lingo Telecom
06.2021 - 12.2025
Account Manager I - III
Lingo Telecom
02.2006 - 06.2021
Finance and Commissions Analyst
Lingo Telecom
01.2003 - 02.2006
Bachelor of Science - Public Administration
Central Michigan University