Paul Boniface
Franklin,NC
Summary
Dedicated and detail-oriented Tax Analyst and Quality Assurance Specialist with over 4 years of experience in software testing, tax compliance, and quality assurance. Proven track record in conducting in-depth tax audits, analyzing financial data, and ensuring compliance with local and federal tax regulations. Adept at identifying discrepancies, optimizing reporting processes, and collaborating with cross-functional teams to drive accuracy and operational efficiency.
In addition to tax analysis, brings strong expertise in manual testing, agile methodologies, and end-to-end QA processes, ensuring software products meet the highest standards before release. Background in customer support and culinary arts fosters a well-rounded, adaptable approach to problem-solving, team collaboration, and customer-focused delivery.
Known for a meticulous eye for detail, analytical rigor, and a deep commitment to accuracy, especially when handling complex tax documentation and software validation. Proven ability to manage multiple high-priority projects in fast-paced environments, maintaining composure and productivity under pressure. Excellent communication, interpersonal, and organizational skills, with a continuous drive for professional development and learning.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Junior Tax Associate
April Tax Solutions
11.2024 - 07.2025
- Cultivated strong cross-functional relationships within the firm, fostering seamless collaboration on complex tax cases and software development initiatives.
- Conducted daily monitoring and retrieval of new tax documents from federal and state sources, including SES and other regulatory portals, ensuring up-to-date compliance.
- Assisted in the end-to-end development of a new embedded DIY tax software product, driving the analysis, testing, and implementation of federal and state e-filing programs across all U.S. jurisdictions.
- Interpreted and applied federal and state tax laws, translating legislative updates into accurate software logic and calculation methodologies.
- Maintained in-depth knowledge of assigned tax products, aligning features with customer needs, industry trends, and evolving compliance requirements.
- Designed and executed robust test scenarios to ensure accuracy and performance across all platforms—contributing to a 99% acceptance rate for state tax return filings.
- Expanded software functionality by integrating new tax forms and fields, enabling support for more complex returns and improving overall user experience.
- Developed and validated XML schemas to ensure strict adherence to federal and state e-filing specifications and submission protocols.
- Created detailed logic flows and pseudocode for AI-enhanced product features, successfully translating them into real-time, executable code for live applications.
QA Specialist
TaxWell, LTD
09.2021 - 09.2024
- Developed and executed test plans for integration and regression testing of websites, payment processes, customer tools, and internal applications
- Participated in Salesforce implementation project, including testing, QA, troubleshooting, and documentation
- Led QA efforts for customer-facing education website overhaul
- Moderated daily/weekly Agile ceremonies as team manager
- Gained significant knowledge in business acumen and internal operations.
- Increased overall testing accuracy by creating detailed test scripts based on functional and technical requirements documentation.
Customer Support Representative
Drake Enterprise, Ltd.
09.2007 - 08.2021
- Provided top-tier support for professional tax software, ensuring accurate calculations and results
- Researched tax forms, instructions, and laws to resolve complex customer issues
- Collaborated with team members to provide comprehensive solutions to clients
- Handled basic networking and computer troubleshooting.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Education
Information Technology Certificate - Information Technology
Southwestern Community College
Franklin, NC05.2012
Associate's Degree in Culinary Arts -
AB-Tech College
Asheville, NC01.2006
High School Diploma -
Home School
Franklin, NC01.2001
Skills
- Tax compliance expertise
- Research and documentation
- Tax research
- Organizational growth
- Software Testing & QA
- Agile Methodologies
- Test Planning & Execution
- Customer Support
- Team Management
- Google Drive
- Google Sheets proficiency
- Data Analysis
- Business Operations
- Experience with Postman and API testing (basic)
- Jira
- Zephyr Scale
- HTML
- Basic SQL
- Microsoft Office Suite
- Salesforce (Basic)
- Manual & Application Testing
- Collaboration and communication
- Software Development Understanding
- Manual Testing Proficiency
- Test case development
- Agile methodology knowledge
- Documentation And Reporting
- Requirements Analysis
- Software Development Understanding
- Manual Testing Proficiency
Certification
- Google Data Analytics Certificate
- Atlassian Agile Project Management Professional Certificate
Professional Development
- Software Testing Foundations
- Test Management
- Test Planning
- Test Automation Foundations
- Agile Management
- Agile Processes
- Agile Foundations
- Agile Software Development
References
Available upon request
Timeline
Junior Tax Associate
April Tax Solutions
11.2024 - 07.2025
QA Specialist
TaxWell, LTD
09.2021 - 09.2024
Customer Support Representative
Drake Enterprise, Ltd.
09.2007 - 08.2021
Associate's Degree in Culinary Arts -
AB-Tech College
High School Diploma -
Home School
Information Technology Certificate - Information Technology
Southwestern Community College
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