Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Paul Boutros

North Kingstown,RI

Summary

Dynamic professional with a proven track record, excelling in customer service and communication. Achieved a 50% increase in sales at Raymour and Flanigan through strategic upselling and team leadership. Skilled in CRM and staff training, fostering client connections and driving performance goals with a strong work ethic.

Overview

12
12
years of professional experience

Work History

Service Advisor

Tasca Automotive Group
05.2024 - Current
  • Assisted customers with service inquiries, ensuring exceptional satisfaction and retention.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Communicated service recommendations based on vehicle inspections, fostering trust and transparency with clients.
  • Resolved customer complaints with empathy, contributing to positive service experiences and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Collaborated with technicians to address service issues promptly, enhancing overall workflow efficiency.

Home Furnishing Lead

Raymour and Flannigan
09.2020 - 05.2024
  • Consistently exceeded monthly sales targets by up to 50% through strategic upselling and team motivation.
  • Trained, Coached and lead a team of 8 or more sales associates, resulting in increases to bedding sales as well as overall store performance.
  • Analyzed sales trends and KPIs to optimize pricing strategies, store layout Set and team scheduling for peak performance.
  • Set daily, weekly and monthly sales goals, held team accountable by conducting performance reviews to drive continuous improvement.
  • Consistently ranked as top performing sales leader by maintaining expert-level knowledge of mattresses, furniture lines and financing options to tailor customer solutions,

Home Furnishing Consultant

Raymour & Flanigan
05.2017 - 08.2020
  • Advised clients on home furnishing selections to enhance aesthetic appeal and functionality.
  • Conducted in-depth product knowledge sessions to educate customers on materials and design trends.
  • Developed customized furnishing solutions based on client preferences and spatial considerations.
  • Used blueprints and in-home visits to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
  • Managed the full sales cycle for B2B accounts, from prospecting and quoting to closing the sale and post-sale service.

Owner/Operator

Zu-Zu's Pizza
04.2015 - 03.2017
  • Managed daily operations to ensure efficient workflow and customer satisfaction.
  • Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
  • Trained and mentored new staff, fostering a collaborative work environment.
  • Streamlined inventory management processes, reducing waste and improving stock accuracy.

Client Executive

Verizon
06.2013 - 01.2015
  • Spearheaded hyper-local marketing campaigns targeting MDUs(multi-dwelling units), resulting in market share increase in Verizon subscriptions across assigned territory.
  • Analyzed market trends to identify opportunities for account growth.
  • Developed and executed co-branded marketing initiatives with property managers and leasing agents to promote Verizon as the preferred provider during leasing cycles.
  • Orchestrated on-site events, digital campaigns, and resident incentives to increase visibility and drive demand within competitive multi-unit environments.
  • Collaborated with regional marketing and product teams to tailor messaging and promotional materials for diverse residential audiences, ensuring relevance and impact.

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Strong work ethic
  • Excellent communication
  • Team player mentality
  • Staff education and training
  • Performance goals
  • Maintaining client connections
  • Customer relationship management

Accomplishments

  • Supervised team of 12 staff members.
  • Achieved top individual bedding sales in the region by gaining expert knowledge of all product lines featured and benefits.
  • Helped overall sales of a new location grow from $6 million to $11 million in 2 years by training and fostering growth in staff members and sales associates.
  • Built client relationships that have lasted over many years and even through different positions.

Timeline

Service Advisor

Tasca Automotive Group
05.2024 - Current

Home Furnishing Lead

Raymour and Flannigan
09.2020 - 05.2024

Home Furnishing Consultant

Raymour & Flanigan
05.2017 - 08.2020

Owner/Operator

Zu-Zu's Pizza
04.2015 - 03.2017

Client Executive

Verizon
06.2013 - 01.2015

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Paul Boutros